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Forum Discussion
Your plan and billing information are managed externally
I am trying to subscribe to a plan, and I get this message instead of being able to sign up:
Your plan and billing information are managed externally
Hey everyone.
Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.
If the issue persists, please let us know.
- I am trying to upgrade to a paid plan but the message I’m getting is that my Account and Billing is managed externally. What does that mean? I still need - and want - to upgrade
- Hannah
Dropbox Staff
Hey everyone.
Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.
If the issue persists, please let us know.
Hannah I need help with my Dropbox existing paid account urgently.
I contacted you three weeks ago about being unable renew my Dropbox subscription after trying to move the payment from Apple to Dropbox directly.
You said there was nothing you could do at this time and that I should allow the Apple subscription to expire and then renew my sub via Dropbox. I express concern in that chat that allowing my sub to expire was risky and you said it would be fine.
Now my account is cut off and my work files are no longer syncing.
I cannot renew with Dropbox (error: Your plan and billing information are managed externally) an I cannot renew with Apple (error: There was an error. Please try later). I have tried with multiple working cards. I have tried a private browser window.
I can no longer access live chat for help as I don't have a subscription. My work files are no longer syncing and I am totally stuck without access to my work files. I need assistance to get my account operating again asap please.
I have cancelled my monthly subscription through Google Play (which I have had for years) in order to sign up for a yearly subscription through Dropbox.com. Dropbox now asks me to upgrade (since my Google Play subscription has ended) and when I try to do that, I only get an error message ("Your plan and billing information are managed externally."). There is nothing else I can do. I removed the Google Play subscription completely and tried logging in via a different browser/incognito mode (as one solution on here suggests). So far, nothing has worked. What is particularly frustrating is that I cannot contact Dropbox support because I am on a basic plan now. I have been a paying customer for years and I intend to remain one, but I cannot seem to get any help with this from Dropbox directly.
I somehow have more files than the space that i have. My files cannot therefore synchronize and i can't uppload any other files. I tried to buy more space, but i get the message that" payment should be handled externally" not from inside the account. I tried with apple pay, but i stil get the same message in my account. Apple account is charged but i see no upgrade
I am unable to upgrade my account. Every time i try it says "account is managed externally" and i keep going around in circles. I currently dont have enough space for my content and work. I also tried to contact dropbox and only managed to get through to support once - and they were unable to solve it. Help!
it was in online chat and the transcript wioth number never got sent to me so I have had no way to follow up
