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New member | Level 2

7 months ago

Solved

Cannot change my email address via Settings

When I want to change my email adress, I need to verify it first. I receive a pop-up, enter my new email and current one with password. Note => email adresses are not the same. When I change my...

Dropbox Staff

7 months ago

Hi RaymondvA, thanks for bringing this to our attention.

Just for clarification, have your verified the original email, before you tried to change to the new email?

This will help me to assist further!

RaymondvA
New member | Level 2
7 months ago
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Hi Jay,
No, I did not do that? How to do it?
- Megan
  Dropbox Staff
  7 months ago
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  Hey RaymondvA, would you mind taking a look at the relevant Help Center article, and let me know if this helps?
  - RaymondvA
    New member | Level 2
    7 months ago
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    Hi Megan,
    Yes, my email is already verified:
    If you've ever clicked on a link in an email we've sent you, you’ve already verified your email address and don’t need to do anything else. ==> done in the past.
    Problem still exists.
dgisle
Explorer | Level 4
6 months ago
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Yes, I am signed in to the old account and trying to change the email address in settings.
- Jay
  Dropbox Staff
  6 months ago
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  Hi dgisle, currently it isn't possible to transfer a payment on one account to another Dropbox account.
  
  Are you only interested in changing emails, which doesn't involve any actual data being moved across, or do you want to have the account with the data on it to also have the payment on that account?
  - dgisle
    Explorer | Level 4
    6 months ago
    Copy Link
    Yes. I am so confused. I have found that I have three dropbox accounts set up:
    [Removed as per Community Guidelines]
    
    I paid or my charge card was charged $129.95
    I have no way of knowing which dropbox account this was charged against. It appears that it must be under [Removed as per Community Guidelines] that is where all my pictures are being backed up.
    
    All I want to do is get rid of all the duplication and have just the one account [Removed as per Community Guidelines]

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When I want to change my email adress, I need to verify it first.

I receive a pop-up, enter my new email and current one with password.

Note => email adresses are not the same.

When I change my current one to the new one (so two times the new one), I also get an error (red cross without a message).

How can I force to change my email?

","kudosSumWeight":0,"postTime":"2024-08-30T02:48:11.140-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Settings","text":"Account Settings","time":"2018-07-09T06:04:28.275-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:emails","text":"emails","time":"2019-08-29T16:11:30.376-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Web","text":"Web","time":"2020-01-27T07:00:15.930-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:791847_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2580},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

When I want to change my email adress, I need to verify it first.

I receive a pop-up, enter my new email and current one with password.

Note => email adresses are not the same.

When I change my current one to the new one (so two times the new one), I also get an error (red cross without a message).

How can I force to change my email?

"},"Conversation:conversation:791847":{"__typename":"Conversation","id":"conversation:791847","solved":true,"topic":{"__ref":"ForumTopicMessage:message:791847"},"lastPostingActivityTime":"2024-10-21T14:53:27.699-07:00","lastPostTime":"2024-10-21T14:53:27.699-07:00","unreadReplyCount":18,"isSubscribed":false},"ModerationData:moderation_data:791847":{"__typename":"ModerationData","id":"moderation_data:791847","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:791847_2":{"__typename":"Revision","id":"revision:791847_2","lastEditTime":"2024-08-30T03:37:50.267-07:00"},"ForumReplyMessage:message:791854":{"__typename":"ForumReplyMessage","id":"message:791854","conversation":{"__ref":"Conversation:conversation:791847"},"author":{"__ref":"User:user:330248"},"revisionNum":1,"uid":791854,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001019"},"subject":"Re: Cannot change my email address via Settings","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:791854"},"parent":{"__ref":"ForumTopicMessage:message:791847"},"body":"

Hi RaymondvA, thanks for bringing this to our attention.

Just for clarification, have your verified the original email, before you tried to change to the new email?

This will help me to assist further!

","body@stringLength":"547","rawBody":"

Hi , thanks for bringing this to our attention.

Just for clarification, have your verified the original email, before you tried to change to the new email?

This will help me to assist further!

","kudosSumWeight":0,"repliesCount":17,"postTime":"2024-08-30T03:32:00.166-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:791854_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2330},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHw1MjoxfGludCw3OTE4ODQsNzkxODg0","node":{"__ref":"ForumReplyMessage:message:791884"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHw1MjoxfGludCw3OTE4ODQsODAwODU2","node":{"__ref":"ForumReplyMessage:message:800856"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1742463445923":{"__typename":"CachedAsset","id":"theme:customTheme1-1742463445923","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Hi Megan,

Yes, my email is already verified:

If you've ever clicked on a link in an email we've sent you, you’ve already verified your email address and don’t need to do anything else. ==> done in the past.
Problem still exists.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"206","kudosSumWeight":0,"repliesCount":9,"postTime":"2024-08-30T06:12:30.114-07:00","lastPublishTime":"2024-08-30T06:12:30.114-07:00","metrics":{"__typename":"MessageMetrics","views":2206},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001019/message:791847/message:791894","customFields":[],"editFrozen":false,"body@stringLength":"270","rawBody":"

Hi Megan,

Yes, my email is already verified:

If you've ever clicked on a link in an email we've sent you, you’ve already verified your email address and don’t need to do anything else. ==> done in the past.
Problem still exists.

Hey RaymondvA, thanks for checking!

Is it possible that the new email address you're using when trying to update your old one with, has a Dropbox account linked to it?

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"192","postTime":"2024-08-30T06:55:03.361-07:00","lastPublishTime":"2024-08-30T06:55:03.361-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":2297},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001019/message:791847/message:791898","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"504","rawBody":"

Hey , thanks for checking!

Is it possible that the new email address you're using when trying to update your old one with, has a Dropbox account linked to it?

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Cannot change my email address via Settings","moderationData":{"__ref":"ModerationData:moderation_data:791884"},"body":"

Hi Jay,

No, I did not do that? How to do it?

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Hi Jay,

No, I did not do that? How to do it?

Hey RaymondvA, would you mind taking a look at the relevant Help Center article, and let me know if this helps?

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Hey , would you mind taking a look at the relevant Help Center article, and let me know if this helps?

Yes, I am signed in to the old account and trying to change the email address in settings.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"92","kudosSumWeight":0,"postTime":"2024-10-14T16:36:37.777-07:00","lastPublishTime":"2024-10-14T16:36:37.777-07:00","metrics":{"__typename":"MessageMetrics","views":313},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001019/message:791847/message:800856","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDgwMDg1OCw4MDA4NTg","node":{"__ref":"ForumReplyMessage:message:800858"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"97","rawBody":"

Yes, I am signed in to the old account and trying to change the email address in settings.

Hi dgisle, currently it isn't possible to transfer a payment on one account to another Dropbox account.

Are you only interested in changing emails, which doesn't involve any actual data being moved across, or do you want to have the account with the data on it to also have the payment on that account?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2024-10-14T17:00:16.154-07:00","lastPublishTime":"2024-10-14T17:00:16.154-07:00","metrics":{"__typename":"MessageMetrics","views":274},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001019/message:791847/message:800858","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDgwMDg2NSw4MDA4NjU","node":{"__ref":"ForumReplyMessage:message:800865"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"630","rawBody":"

Hi , currently it isn't possible to transfer a payment on one account to another Dropbox account.

Are you only interested in changing emails, which doesn't involve any actual data being moved across, or do you want to have the account with the data on it to also have the payment on that account?

Yes. I am so confused. I have found that I have three dropbox accounts set up:

[Removed as per Community Guidelines]

I paid or my charge card was charged $129.95

I have no way of knowing which dropbox account this was charged against. It appears that it must be under [Removed as per Community Guidelines] that is where all my pictures are being backed up.

All I want to do is get rid of all the duplication and have just the one account [Removed as per Community Guidelines]

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"228","kudosSumWeight":0,"repliesCount":2,"postTime":"2024-10-14T17:51:13.684-07:00","lastPublishTime":"2024-10-14T17:54:05.875-07:00","metrics":{"__typename":"MessageMetrics","views":226},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001019/message:791847/message:800865","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"901","rawBody":"

Yes. I am so confused. I have found that I have three dropbox accounts set up:

[Removed as per Community Guidelines]

I paid or my charge card was charged $129.95

I have no way of knowing which dropbox account this was charged against. It appears that it must be under [Removed as per Community Guidelines] that is where all my pictures are being backed up.

All I want to do is get rid of all the duplication and have just the one account [Removed as per Community Guidelines]

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