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Forum Discussion
Why was my account disabled?
Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020.
Dropbox hasn't emailed notification?
This account is used for business.
Please help me!
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
- My other account has been disabled and all my attempts to contact dropbox keep going to an unmonitored inbox
- Daphne
Dropbox Staff
Thanks for posting mindkiller991, sorry to hear about the situation!
Please submit a ticket with our team by visiting this page via an incognito window, so you're signed out of any Dropbox account.
This will make sure it's directed to the correct team to handle this.
Also, once you do so, please let me know the ticket number that you receive so I can check on this from my side too.
Looking forward to hearing back from you!
Hello,
I have a paid dropbox account under a different email. When I tried to access my files today the website informed me that my account was disabled, however when I checked my email there was no notice of termination or deactivation. Has this happened to anyone else and is there any way to resolve it?
I don't understand why my account has been disabled without notification to me. I am a very active user of dropbox and how can I bring back my old account to recovery?
- Jay
Hi Justin Muschette, could you contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
Make sure to enter the same email for the account you're experiencing issues with, and then let me know the ticket ID from the automated response you receive.
dear all without any reason and without any error message I cannot access my dropbox anymore. I am using client on ubuntu linux, and I have been actively using it so it has not expired for sure. I cannot recover my password neither since I have this error message like in title. Anyone can help?
- Megan
Hey zbyszek t, welcome to our Community!
Have you tried logging into the account and it's not letting you?
Could you try from another browser as it's crucial to our troubleshooting process?
Keep me posted, and we can take it from there!
- Why won’t Dropbox contact me about my disabled account? Just needs to be reset. 4 days now, wth?
- My boss’s Dropbox business account has been disabled for a week. We have sent multiple request within the last 7 days and have yet to receive a response back.
Ticket #12480980
Ticket #12529562
Ticket #12533586
A response to her request would be much appreciated as we cannot access client folders and are in limbo until this is resolved.- Ok I can understand what you're saying ... but
If there are files they consider against their policies...why simply not deleting those?
I hsbe 10 years of hard work...my whole professionsl / business and personal life is in this drop box.
Everything and I have to let sll this go without knowing what snd why that happened ?
Hey, so i was using my account normally one day and the next day it says i forgot my password so i try to reset it and then it says my account is "disabled" and i cant do anything, i lost all my information. I submitted a ticket but they havent responed (and im dropbox plus lol). I lost all my information, they didnt even give me time or any warning so i can save my information. I need help ASAP, i need that information.
Please contact Dropbox support team or send a feedback or bug by the app. The team will help you recover the data. If you are on a plus policy, there is a 30 days of recovering deleted data, even in the recycle bin. So, contact the Dropbox and don't worry.
I already submitted a ticket few days ago and i contacted them on twitter.... no response yet, i know maybe im supposed to wait more days but i need the information in my dropbox, im so confused as in why they dont give you a warning.
- I’ve had Dropbox for several years without issues. One day the app on my computer has been deleted and my account no longer appears. I am sure that no one could access my physical computer. I’ve emailed Dropbox 3 times and I haven’t heard any sort of reply. I had lots of files on there. They have no helpline which is super disappointing. How can I contact them or try to recover these? Customer support is incredibly disappointing for a company like this
i need help to restore to my account, i get a message that my account is "disabled' when i try to login ... i have been using my account regularly i have tried to reset password... does not work... i have sent many requests to support ( 4 tickets) but no response, requested help from dropbox twitter support....still no response and all have been done in incognito mode.. but absolutely no response ......this is really frustrating....if anyone can help..?!?!?!?
I tried logging in to my dropbox today and for some reason my account got disabled but I did not even get a reason for why this happened. I do not know what I did wrong as my dropbox only contains family pictures which doesn't go against TOS will there be any way for my account to be activated?
Si it seems the same thing is happening to a number of people, and none of us can get help from Dropbox Support? What on earth is the problem? Can one of the Moderators provide some advice?
Hello, when i try to log in into my 'main' dropbox account it says "This account was deactivated".
I got no email with any information about that, and cant find the reason why it was.. is there anything i can do? Or someone to talk to?
