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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
Hi,
I know the Dropbox password, but I don't have access to my email. Dropbox now is sending a 6-digit code in order to login to my account, but as I mentioned, I no longer have access to my email. How do I gain access to my Dropbox so I can change the email to a new email? Please help, I don't want to lose my files.
PS.
My dropbox signed out by mistake and that's when I realized the issue.
- Nancy
Dropbox Staff
Mizael Cantu, out of curiosity, do you have any devices that are still linked to this Dropbox account (via a desktop/mobile app)?
If yes, please double check whether the 6-digit code has been sent as a notification there.
Let me know what you find.
- Hi there.
I don't.
I have this same issue... Please, someone help!
Hi
Hadn't logged in for a while, today it requires a six digit verification code sent to email address, but email was a college email and, as luck would have it, was discontinued 11 days ago, so I have no way to access the code.
Any advice?
Thanks
I have an email address that is no longer available, but can I ignore it and ask the management directly to restore the deleted files or disable the two-step verification?
I know my password and email.
- Nancy
Hi from me too, MaryD1!
Out of curiosity, do you have any devices that may still be linked to the Dropbox account in question (by having installed the desktop/mobile app)?
If yes, it may be worth checking the Notifications section, as the 6-digit code may have been sent there, as well.
If this doesnโt work, and itโs not possible to re-enable your college email address either, let me know.
Hi,
I have another dropbox for my work, and when I created it, I was using my old work mail. Now that I dont work at that place anymore, that email is deleted. When I try to log into Dropbox I get the message that they have sent a security code, but I dont have access to that mail anymore. It it impossible to contact any type of support here.
Is there anyone out there who could PLEASE help meg ๐
- Walter
Hey Iselin Vatle - sorry to hear about this.
May I ask if this is a 2 step verification email or a one time security code instead? When was the last time you accessed that account?
Is there an option of getting in touch with your old work and ask them to see if they can re-create the email address for you, at least temporarily, so that you can access it to regain access to your Dropbox account as well?
Let us know more and we'll take it from there.
Hi Walter, thanks for the reply!
I have not had access since july. My old work e-mail was deleted around mid august I think (My last day there was 31st of July). But I have not tried to sign into this dropbox since some time in July so I am not sure exactly when.
It is one time security code. I write in my email and then the password, and it says that it has sent a security code to my email.
I have asked my old job if they could do that, and they could not...
- Hi yโall! I need to grab some files from my Dropbox account thatโs linked to an old work email address I no longer have access to. I havenโt logged in from Mobile in a while and being asked to enter a verification code as part of MFA but I cannot retrieve the code to log in (since I no longer work at the company)
Any suggestions or ideasโฆPLEASE?
Thank you!!! ์ ๊ณ์ ์ [removed per Community Guidelines] ์ ๋๋ค
๋๋ ๋ด ๊ณ์ ์ด๋ฉ์ผ๊ณผ ๋น๋ฐ๋ฒํธ๋ฅผ ์๊ณ ์์ต๋๋ค.
๋ก๊ทธ์ธ์ ์๋ํ์ง๋ง ๊ณ์ ์ด๋ฉ์ผ์ด ํดํน๋์๊ธฐ ๋๋ฌธ์ ์ด๋ฉ์ผ ์ฝ๋๋ฅผ ์ ๋ ฅํ์ฌ 2๋จ๊ณ์์ ๋ก๊ทธ์ธํ ์ ์์ต๋๋ค. ์ด๋ฉ์ผ์ ๋ก๊ทธ์ธ์ด ์๋๋ฉฐ, ์ฝ๋๋ฅผ ํ์ธํ ์ ์์ต๋๋ค.
์ด๋ฉ์ผ ํ์ธ ์ฝ๋ ๋จ๊ณ๋ฅผ ์ด๋ป๊ฒ ํต๊ณผํ๋์ ?
์ด๋ฉ์ผ ์ฝ๋ ์ ๋ ฅ ์์ด ๋ก๊ทธ์ธํ ์ ์๋ ๋ฐฉ๋ฒ์ด ์๋์?
์์ ์ ํ์ผ์ ์ฌ์ฉํด์ผ ํ๊ธฐ ๋๋ฌธ์ ์ง๊ธ ๋๋กญ๋ฐ์ค์ ๋ก๊ทธ์ธํด์ผ ํฉ๋๋ค.
๋ก๊ทธ์ธ ๋์์ฃผ์ธ์!!!!!
์ง๊ธ ์ด ๋ฌธ์ ๋ฅผ ์์๋ด์ผ ํ๋๋ฐ ์ด๋ป๊ฒ ํด์ผ ํฉ๋๊น?
[removed] ๋ฒ์ผ๋ก ์ฐ๋ฝ์ฃผ์๊ฑฐ๋
"..."
์ ๋ฐ....
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My account is [removed per Community Guidelines]
I know my account email and password.
You tried to log in, but your account email has been hacked, so you can't enter your email code to log in in step 2. I can't log in to my email and can't verify my code.
How do I get past the email verification code step?
Is there a way to log in without entering an email code?
You need to log in to Dropbox now because you need to use the files for your work.
Please help me log in!!!!!
I need to figure this out now, what should I do?
Please contact us at [removed] or
"..."
please....
- Nancy
osill๋, ์ด๋ฐ ์์์ ๋ค์ผ๋ ์ํ๊น์ต๋๋ค.
ํ์ฌ ์ด Dropbox ๊ณ์ ์ ์ฐ๊ฒฐ๋์ด ์๋ ์ฅ์น๊ฐ ์์ต๋๊น? ๊ทธ๋ ๋ค๋ฉด ์ผํ์ฑ ์ฝ๋๊ฐ ์๋ฆผ์ผ๋ก ์ ์ก๋์๋์ง ํ์ธํ์ จ๋์?
๊ทธ๋ ์ง ์์ ๊ฒฝ์ฐ ๋์ ์ง์ํ์ ํฐ์ผ์ ๊ธฐ๋กํด ์ฃผ์๊ธฐ ๋ฐ๋๋๋ค. ๋ค์ ๋จ๊ณ๋ฅผ ๋ฐ๋ฅด์ญ์์ค.
์ธํฐ๋ท ๋ธ๋ผ์ฐ์ ์์ ์ด๋ค Dropbox ๊ณ์ ์๋ ๋ก๊ทธ์ธํ์ง ์์๋์ง ํ์ธํ์ธ์.
https://www.dropbox.com/support/sign-in-issues ํ์ด์ง๋ก ์ด๋ํ์ฌ '๋ฌธ์ ์ ํ'์ ์ ํํ์ธ์.
์ ๋ณด๋ฅผ ์ ๋ ฅํ๊ณ ํ์ฌ ์ ์ ๊ฐ๋ฅํ ์ด๋ฉ์ผ ์ฃผ์๋ฅผ ์ ๋ ฅํ ํ ์ ์ถํ์ธ์.
๊ทธ๋ฌ๋ฉด ํฐ์ผ ๋ฒํธ๊ฐ ํฌํจ๋ ํ์ธ ์ด๋ฉ์ผ์ ๋ฐ๊ฒ ๋ฉ๋๋ค.
ํฐ์ผ ๋ฒํธ๋ฅผ ๋ฐ์ผ๋ฉด ์ฌ๊ธฐ๋ก ๋ณด๋ด์ฃผ์ธ์.
--------------------
Sorry to hear about this, osill.
Do you currently have any devices that are still connected to this Dropbox account? If yes, have you checked whether the one-time code has been sent as a notification there?
Otherwise, Iโd like you to log a ticket with our support team instead. Please follow these steps:
Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
Go to this page https://www.dropbox.com/support/sign-in-issues, and select an โissue typeโ.
Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
You will then receive a confirmation email that will have a ticket number.
Send me your ticket number here, once you have it.
ํ์ฌ ๋๋กญ ๋ฐ์ค๋ก ์ ์์ด ๊ฐ๋ฅํ ์ด๋ฉ์ผ์ [Removed as per Community Guidelines] ์ ๋๋ค.
Ticket ๋ฒํธ 22633842๋ก ๋ก๊ทธ์ธ ๋ฌธ์ ์์ฒญ์ ๋๋ฆฌ๊ณ ๋ต์ ๋ฐ์์ต๋๋ค.
์ด๋ฉ์ผ ์ธ์ฆ ๋ฌธ์ ๋ฅผ ํด๊ฒฐํ๊ธฐ ์ํด ํ์ํ ๊ฐ์ธ ์ ๋ณด๋ฅผ ๋ฌผ์ด๋ณด์ จ๊ณ
Ticket number 22638205๋ก ๋ค์ ๋ต๋ณ์ ๋๋ ธ์ต๋๋ค.
๋ ๋ฒํธ๋ค ํ์ธ ๋ถํ๋๋ฆฝ๋๋ค. ๋ก๊ทธ์ธ ํ ์ ์๋ ๋ฐฉ๋ฒ์ ์๋ ค์ฃผ์ธ์
Hello all,
It's been some time since I've been in my Dropbox account and needed to login in recently to retrieve some old graphic files. When I try to log into my account, Dropbox sends a verification code to my email, the problem is the email associated with the account is no longer active and is inaccessible to retrieve the verification code. I've checked out Dropbox's help section for login issues, unfortunately, none pertain to my situation.
Is there anyone that's experienced this issue and found a workaround?
I have had a dropbox Account for over 15 years. The account was linked to my work email and work mobile number. The Company went into liquidation. Have tried to log in and it sent a code to the email linked with the account (work). I know my password etc. but cant access without verification code. I desperately need access to the documents stored in dropbox. What can I do to rectify it? Many Thanks
- I want to login my dropbox account without email 6-digit security code.
Because my email is inactive on longer time. So I request you.
Please help me for open the dropbox account without security code
I have only email or password. But my email is invalid- Megan
Hi Amitkumar1, I hope you're doing well!
I just sent you an email, I'll be happy to see you there.
Cheers!
Hi let me know if you have any joy as they told me that there was nothing they could do.
I signed up to drop box over 10 years ago using a certain email address. That internet service provider no longer exists but I still know my old password. When I tried logging in using my old email and password it said it sent a link to the old email address to reactivate my account.
Obviously I can't open this email to reactivate the account.
I have a basic account.
How do I access my old account or is it gone forever.
*There is no way to access old email. Company no longer in existence*- @Nancy That is correct. When I try to log in using my old email address, it says.
'' welcome back, we sent a code to (old email address) and any devices you've linked to this account. Enter the code to continue. (6 digits)''
What should I do?
- @ Rich This doesn't quite solve my issue.
From the link you supplied;
''I know my Dropbox password but donโt have access to my email address
If you know your Dropbox password but donโt have access to the associated email address, log in to Dropbox then immediately change your email address''
The problem is when I try to log in, it sends a 6 digits code to my old email address which I don't have access to.
Thanks for the reply though.
