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Forum Discussion
I lost my phone, therefore I can't log into my old Dropbox account
hello i lost my phone so thats why i cant login my old account and i also trying to login after 2 or 3 years i have email paswrd but when i am logging in they said we sent a code on your email or linked device. but i didnt received any code on my email and i told you i lost my phone plzz help
- I can't log in to my account, I've lost my mobile number and I've changed phones, and I don't have a backup code number. How can I log back in when I'm being asked for two-factor verification. Please help me
- Rich
Super User II
Bayu26 wrote:
I can't log in to my account, I've lost my mobile number and I've changed phones, and I don't have a backup code number. How can I log back in when I'm being asked for two-factor verification. Please help meUnfortunately, if you no longer have access to your phone to receive the two-factor verification code and you no longer have your backup codes, it wouldn't be possible to sign in to the account unless you have another active device already signed in to receive the code.
anything else i can do to retrieve my account back?
- Yes already checked through all the Q&A but nothing can help because i dont have my old recovery phone number and i dont remember recovery code
- Megan
Dropbox Staff
Hey mosi3311, thanks for reaching out to us about this, and sorry to hear that you're having trouble.
Could you let me know the precise message you get, when you try to log into your account? Feel free to send a few screenshots my way too (just make sure none of your personal info is shown there).
Also, if I understand correctly, you still have access to the email address linked to the account, right?
Let me know more!
- Yes I have the email but I don't have the SIM
- Hannah
Hi Future ndlovu, if I understand correctly, you're also having an issue accessing your account, because you've lost your phone.
Have you checked this article with some relevant info?
If nothing helps, I would suggest opening a support request with our team. You can do so, by following these steps:
- Open a private browsing/incognito window and go to this page.
- Choose your issue type and fill out the rest of the form.
- Click "submit".
I hope this helps!
- i sent an email there you sent me the mail and i sent my email address.. plz check
