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Jimi 's avatar
Jimi
New member | Level 1
7 days ago

I've lost access to my email address, so I can't get my one-time code.

Can someone help I know my log in etc but email for account has vanished and cant get code to open drop box thanks Jimi 
Account Access
emails
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

jimi, before contacting support, can you double check for any other linked devices you may still have? The one-time code can be found in their notifications, in some cases.

Jimi 's avatar
Jimi
New member | Level 1
5 days ago

Nancyhi 

I tried all of that but unfortunately no luck

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 days ago

    Can we log a ticket for you then, jimi? We can see if there’s another option this way.

    The email address we can contact you at is the one you see here.

    • Jimi 's avatar
      Jimi
      New member | Level 1
      3 days ago

      Nancyhi yes it is , it’s not the account I’m having issue with, but yes please your help would be amazing 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 days ago

        You’re all set, jimi! Please reply to my email, when possible.

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