You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Login Difficulty due to 2FA & no access.
Hi, I've lost access to my dropbox account. It is setup with two factor authentication.
My mobile recently broke, causing me to lose my backup codes. So I am unable to get the code in order to ...
Megan
Dropbox Staff
Dropbox StaffHey Bharath T, sorry to hear about that!
If I understood correct, it sounds like you don't have access to your emergency codes, but without them you'd need another active device already linked to your account. Do you have one?
It would be great if you can check any devices, to see if they are connected to your account, so you can disable the feature from there.
Have you also taken a look and tried the steps mentioned at this Help Center article?
Keep me posted, and we'll take it from there!
Hi,My Dropbox account is not connected to any device. Last time I logged in on the laptop, but it also logged out. I also looked at the help center article you mentioned but I didn't find the solution there either. I hope I get my Dropbox account back.
- Hannah
Hey Bharath T, sorry to hear about this.
I would suggest that you contact our support team about this directly.
You'll need to go to this page from a private browsing/incognito window.
Make sure you put in an email address you can access, fill out the form and submit your request.
Let us know once you have your ticket number.
