You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Bharath T's avatar
Bharath T
Explorer | Level 3
9 months ago

Login Difficulty due to 2FA & no access.

Hi, I've lost access to my dropbox account. It is setup with two factor authentication. My mobile recently broke, causing me to lose my backup codes. So I am unable to get the code in order to ...
Account Access
Account Settings
Security
Bharath T's avatar
Bharath T
Explorer | Level 3

Hi,My Dropbox account is not connected to any device. Last time I logged in on the laptop, but it also logged out. I also looked at the help center article you mentioned but I didn't find the solution there either. I hope I get my Dropbox account back.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey Bharath T, sorry to hear about this.

 

I would suggest that you contact our support team about this directly.

 

You'll need to go to this page from a private browsing/incognito window. 

 

Make sure you put in an email address you can access, fill out the form and submit your request.

 

Let us know once you have your ticket number.

  • Bharath T's avatar
    Bharath T
    Explorer | Level 3
    9 months ago

    It is - Ticket #23422008

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Awesome job there Bharath T!

       

      I've passed my comments to the ticket itself, and an agent will be with you shortly! 

      • Bharath T's avatar
        Bharath T
        Explorer | Level 3
        9 months ago

        hii Megan, when will I get my Dropbox account??

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!