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Davidm47's avatar
Davidm47
New member | Level 2
3 months ago

My account was deleted by Dropbox - can I recover it?

Hello, I just realized that my Dropbox accounthas been deleted by Dropbox.

It contains all my business files and family photos, so it's very important?

. How can I recover it, please?

It's urgent. Thank you.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Davidm47, thanks for reaching out to us.

     

    When you say that your account was deleted by Dropbox, can you give us some more info?

     

    What do you see when you try to sign in?

     

    Keep me posted.

    • Davidm47's avatar
      Davidm47
      New member | Level 2

      Hello, thanks for your answer.

      When I try to sign in i see :

      This account is deleted
      Please sign up with a new account or wait 16 days to re-register with your current email address.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        Was it part of a business account? If so the Team Admin can possibly recover it. 

         

        If it was deleted for inactivity etc. then no its not recoverable I'm afraid.