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Forum Discussion

Pete417's avatar
Pete417
New member | Level 2
2 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
Account Access
emails
Passwords
Security
ban1's avatar
ban1
New member | Level 2
2 years ago

Dear Dropbox Support Team,

I am writing regarding an issue I encountered while attempting to verify my email address. I have not received the email for email address verification from Dropbox. I have already checked my spam folder, but I couldn't find the email there.

I have verified that the email address I provided during the verification process is correct. I have also waited for some time in case of any potential delays in email delivery, but the email has still not arrived.

I kindly request your assistance in resolving this matter. Please look into the issue and help me receive the email for email address verification as soon as possible.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey ban1, thanks for posting on our Community!

     

    Can you also try adding no-reply@dropbox.com to your email contacts and then try to verify your email address again? 

     

    Let me know how it goes.

    • ban1's avatar
      ban1
      New member | Level 2
      2 years ago

      I did that. But I can't get any email still.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi ban1, can we send you an email, in order for us to have a closer look into this? 

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