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Forum Discussion

Hanka K.'s avatar
Hanka K.
New member | Level 2
2 years ago

Reseting password needed but no access to the email address

Hi, Dropbox forced me to reset the password but I cannot currently log in to the linked email to do so. The old password is not working to change the email address there via desktop where I am still...
Account Access
Dropbox Passwords
Passwords
Security
Hanka K.'s avatar
Hanka K.
New member | Level 2

The thing is that I have many free GBs on this account so that creating a new one is not exactly what is the fuss about 😕

 

I also tried to change the password directly through the web browser and it is not working. It does nothing.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

The only people who can help are Dropbox support: www.dropbox.com/support. If you are a free user you need to make sure you are not logged in, even to here. An incognito window may help

  • Hanka K.'s avatar
    Hanka K.
    New member | Level 2
    2 years ago

    Ok, I found some contact support window, so hopefully they help (1-2 business days).

  • Hanka K.'s avatar
    Hanka K.
    New member | Level 2
    2 years ago

    Not sure what I am looking for when not signed in (new browser, anonymous window). I cannot see any email or direct link to support, anyway.

    Will you help?

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