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Forum Discussion
Sign-In Issue - receiving one-time code to an old email with no access
Hello,
I'm trying to sign-in to my account that I've been logging into for the past 3 years. Now all of a sudden it prompts me to a 6 digit code that was sent to my old email "2 step verification". I've never turned that option on. I don't have access to that email address anymore.
- Jay
Dropbox Staff
Hi prod661, thanks for bringing this to our attention.
This is a security measure in order to ensure the correct person is attempting to access your account.
Is the old email deleted or lost? Are you able to recreate that email, even temporarily, in order to access the account?
This will help me to assist further!
Hello Jay,
Was this part of a new update since it never asked me before? I never turned that feature on.
The old email was deleted unfortunately.
- Jay
No, it's been a standard feature for many years, and is completely separate from the normal two-step verification feature.
Is it not possible to recreate that email address again somehow?
Hi, I have exactly the same problem - what was the solution?
I have the exact same issue. I no longer have access to my email. Recreating said email is not an option. I know my password but the 2 step verification is sending the code to the email I can't access. I already reached out to the organization that hosted the email- it's a university and they no longer have access to fix this issue either. So I'm paying monthly for a Dropbox account that Dropbox won't let me access. And b/c it's a basic account I don't have access to a real person to help me. I'm beyond exhausted and frustrated b/c i've been trying to fix this for weeks now. Please help!
