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34 Topics

Phone stolen - what happens to the files if the thief deletes them?
Hello everyone, I've had this question in my mind since joining the paid version of DropBox and after not receiving answers from the Contact support question, I'm humbly putting it to you, with the hope that you can help me out in securing my DropBox. My question is the following: my smartphone is connected to my online DropBox, which is good, meaning everytime I receive a photo it is automatically uploaded to my online DB and I can delete it from my phone knowing that it's available online from anywhere. But what happens if: someone steals my phone, connects to the DropBox (which he/she would not need my password for since I'm automatically connected) and deletes my photos and files. They will disappear from the online version, therefore I will not have access to them either through my phone or through another device since they've been deleted already. What can I do to avoid that, i.e. to make sure that everything that's posted online will remain there? (This includes other files that I am synchronising from my smartphone like bookmarks or contacts). The reason that I am asking is that the main reason to pay for an extended DropBox was to make available my files and photos to myself from anywhere in the world, but if all it takes for those to disappear permanently is for someone to take my smartphone that is on and get into my DB and delete everything, then I wonder if my files and photos are secure enough and what I should do to further protect them. Thanks so much in advance and have a great day/night all, from wherever/ whenever you are reading this message!
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PL89
3 years ago Place Security and Permissions
1.7KViews
0likes
4Comments
Suspected hacked personal account
I suspect my account hacked today so I'd like to ask for some guidance. 1. I found some files missing. I am pretty sure I created a folder and copied some files into this folder and I have used them a few times over the past two weeks, but today I found both the folder and files are missing from my Dropbox. Surprisingly I can not see any record, under event, or deleted items for these files. So I am wondering if it is possible for the hackers to delete them completely and they can never been restored? I thought it will be kept by Dropbox for 30 days as a minimum. 2. I can see a unknown computer has visited my account so I am wondering if Dropbox can provide additional details. Thanks,
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AWei
2 years ago Place Security and Permissions
1.4KViews
0likes
7Comments
I want to download all my files and close my account
Due to ill health. I wish to down load the details held in my account & then close the account.Please advise how I can do this ' Thank you, Miami
Miami
12 months ago Place Security and Permissions
1.2KViews
0likes
3Comments
Having trouble deleting my account
I'm trying to delete my account as I'm not using it. When I go under Settings and click on Delete Account it asks for the password which in my case is my Google password since when I first signed up I signed up with my Google account, but for some odd reason it's telling me it's the wrong username/password. HELP!!!!!!!!
jerr1981
2 years ago Place Security and Permissions
1.2KViews
0likes
1Comment
How can I prevent someone from deleting my Dropbox files, If my device is hacked?
Hi. If someone hacks my laptop and deletes all my files, they will be asked “Do you want to delete everywhere?” They will surely say yes, and all my files on Dropbox are also deleted – so I have no way of recovering my files. Please advise how Dropbox protects me from this scenario and/or what I have to do to maintain the security of my files.
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zaboykie
5 months ago Place Security and Permissions
1.1KViews
0likes
8Comments
Will my files and photos be deleted when I delete my account?
Are my photos and files that saved in dropbox be deleted in dropbox server if I delete my dropbox account ? They are all private files and not shared to anyone
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mrbeastvn
4 months ago Place Security and Permissions
991Views
0likes
1Comment
This account has been marked as inactive
Dear Dropbox Support Team, I hope this message finds you well. I recently signed in to my Dropbox account on another device and activated two-factor verification. Unfortunately, I did not notice the email confirmation sent during this process, and myaccount has been marked as inactive. Could you please assist me in reactivating my account? I apologize for any confusion and appreciate your help in resolving this matter. Thank you for your attention.
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TAJPHOTO
2 months ago Place Security and Permissions
921Views
0likes
9Comments
If an empty dropbox folder without any files or shared links it should be able to recovered.
I tried to delete the account and make a new registration. NO you can't get in your folder is full.
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PaulB1404
2 years ago Place Security and Permissions
921Views
0likes
3Comments
All my files are missing, except one file that asks me to contact someone.
my dropbox lost all the files, only 1 txt was left that has writing on it: All data from your dropbox has been stolen. Please contact [removed] to get all your data back. [personal information removed per the Community's Guidelines]
Jon2000
3 months ago Place Security and Permissions
863Views
0likes
1Comment
Defunked email address associated with my Dropbox
I retired two years ago and cancelled the email address associated with my business. This email address was also associated with my dropbox account. I have transferred over all of those files into a new Dropbox account but am unable to delete the old account. This means that when I hit the dropbox icon, it takes me to my old empty Dropbox, not the new one. Help please and thank you.
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Liza B
10 months ago Place Security and Permissions
845Views
0likes
7Comments