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Why can't a single user get an Advanced Account without paying for 3 users?
I'm frustrated with Dropbox plans. I'm a single user who doesn't want to pay for a 3 team plan to gain more storage capacity. Currently I'm in a 5T plan that my account shares jointly with the other institution. The institutions plan was downgraded to a lesser plan. I'm the soul producer of digital material that I share with this institution. I can no long sync my material to the account since its over capacity now. I want to upgrade my account to the Advance Account for unlimited storage. I miss understood the plan pricing. It said a yearly plan was $288 thinking I could handle this pricing. But then it came to checking out it said it would be $864, shock! Then realized it was for three users at that price. Don't advertise single user pricing upfront when you can only get it for the price of $864. No one gives a crap about single user pricing when you can't get single user pricing. Please consider the little guy who is productive and is just single user team! I've loved Dropbox but your plans suck! Any suggestions or possible future plans that are reasonable for the little guy without breaking the bank. Thank You Eric
I've paid for my account but it's not showing up
My account was charged for a new month's subscription yesterday. Then this morning, I get an email telling me that my account is full, out of space, no longer syncing. I went to my account and logged in, and it says I need to upgrade, that I'm only a Basic user! But, I am a PLUS user and have been for many years! I'm not going to pay to upgrade my account to a level I'm already at - especially when they just billed me yesterday! The payment was successfully processed, I checked. So, there is no reason for this. NONE of this makes ANY sense to me whatsoever: - My bank account processed the payment for my subscription successfully. - I pay for my subscription through Google Play - which shows me as an active Plus member, with my next payment being due in April. - The email I received was telling me to upgrade to the next level of 3 TB. But, 3 TB is NOT the next level up from Basic - 2 TB is! So, that makes it seem as if I'm already at 2 TB...? - When I logged into my account, it said I was using a little under 6 GB, and that I was full, out of space, no longer syncing - meaning I'm in a Basic account. Since the account is showing me as Basic, I'm unable to contact anyone in Customer Support for help - no phone, no chat, no email. Apparently, that is only for "paid" customers - WHICH I AM!! I need help with this. I need to know if any Dropbox employees monitor these boards and might see this...??? I have MANY important documents saved in my cloud, so I need this working correctly again! Any help would be extremely appreciated. Please. Thank you, Lori