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Forum Discussion
False missleading emails
Just got a email with the Title ":warning:Action requested: ****, your files are about to stop syncing!"
Only for it to be a sales email telling me to upgrade my accout
The accout has be used to archive some stuff and has not been added to in ages and has over 400MB of the 2GB free.
"NOTICE: ****, your files will stop syncing soon."
"Your Dropbox storage is reaching maximum capacity. Adding one more file could fill up your account—and keep you from syncing and accessing your files when you need them."
Yes and adding 100 small files may not fill up or I may delete stuff to free space and it may never fill up
This is nothing but false underhanded scare tactics spam to get people to upgrage.
If this is not true please explain why my files will stop syncing Soon If I stay below my limits?
I've just had this same email from Dropbox entitled "Action requested: <my name>, your files are about to stop syncing!".
Not only that, but also as a notification in the app.
It then goes on to say: "NOTICE: <my name> your files will stop syncing soon.
Your Dropbox storage is reaching maximum capacity. Adding one more file could fill up your account—and keep you from syncing and accessing your files when you need them."I currently pay for the 2TB plan, and according to the app I'm using 1.7TB.
As OP says, this is simply misleading, and it's whack out of order to send a paying customer this kind of message when I'm a full 300GB off my limit.
So why are my files going to stop syncing
- Chris_J
Super User
Hello djn
Thanks for reaching out here in the Community. We are sorry you feel pressured by Dropbox. As in any business, usually they would advertise for business, since you are using Dropbox for free, they felt you need to be informed that it would stop syncing if over the 2MB. Nothing misleading about it at all, they also realize that a lot of people do not keep in mind how much stuff they keep in their Dropbox folder, and for some, will get frustrated when Dropbox doesn't sync any of their files. Dropbox wanted you to be informed. And yes they did advertised for your money, since they are in a business to get paid, well, hoping to get paid.
Sorry you felt threatened or pressured but thats the world we are in. Everything cost money eventually. We pay for stuff if we value the service. Just ignore the promotional advertising just like any business out there.
Happy Syncing
It's misleading as at no point does it say if I go over my limit or I may stop syncing.
It says I WILL and SOON with a big caution sign In the Title
If I had got an email saying
"Title Your dropbox is almost full Action required
Your Dropbox storage is reaching maximum capacity. Adding more files could fill up your account—and keep you from syncing and accessing your files when you need them.
Upgrade your Dropbox today, and get up to 3 TB (3,000 GB) of space."
That would be correct and I could just skip by it
But as you put a caution sign and it says my files ARE about to stop syncing and not may stop syncing makes then email false and misleading.
Such emails are not limited to free accounts. I received a similar notice that I needed to upgrade my account because "You continue to be over your Dropbox storage quota" But when I checked, I'm only using 34 GB out of a 2 TB (paid) limit -- not even close to being 'over my quota'. Is that a marketing quota or an actual quota? Is it OK for the Dropbox marketing department to fudge the truth 'cause it's just marketing? What does that say about the company's commitments to privacy and data security?
I have the same 2GB of space left for years, but recently Dropbox started sending me similar threatening emails. Next, will they threaten me to delete my files if I don't upgrade? Is the service so bad that Dropbox now has to rely on misleading and blackmailing its own users?
I recently ended my subscription because I was only using about 1/1000 of my available space, so it was a waste of money.
My free account clearly states that I am currently using 1.68 GB of 3.25 GB.
And yet, I keep receiving emails from Dropbox claiming:
ATTENTION: Your Dropbox is no longer syncing files
Adam, since you've downgraded to our Basic plan, you've exceeded your available space of 2 GB and won’t be able to upload new files.
Resubscribe to Dropbox Plus today and rest easy knowing you will get these features back:
• Storing up to 2,000 GB• Uploading additional files and photos
• Syncing changes across all your devices
This is clearly a lie, since I have 3.25 GB available and I am only using 1.68 GB, and my account is syncing just fine. I understand that Dropbox wants my money, but this seems a bit pathetic.
Dropbox used to be a legitimate company, but perhaps things have changed?
