Forum Discussion

jasontx0426's avatar
jasontx0426
Helpful | Level 6
6 years ago

Searching Not Working on iPadOS Files app

Hi,

According to this link: https://help.dropbox.com/installs-integrations/mobile/ios-files-app

I should be able to search for stuff in the current dropbox folder when accessing it from the iPadOS built-in Files app. But unfortunately this is not working for me. No matter what I search for, the result is always empty, even if there's only one file in the folder. I'm using the latest iPadOS and Dropbox app for ipad. Any idea how I can fix this?

Thanks!

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  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hello jasontx0426. Thanks for reaching out. 

    I will help you figure out what is going on. 

    Do you see your Dropbox files in the iPad? I just want to confirm that you have already taken the steps in this article: How to add Dropbox to the Files app on Your iPhone or iPad

    Please visit Dropbox.com and try to search for your files there. If you get results online then we need to troubleshoot on the device. We can start with reinstalling the Dropbox app on your iPad.  

    Let me know how this goes!

    • jasontx0426's avatar
      jasontx0426
      Helpful | Level 6
      6 years ago

      Hi Fiona , thanks for your reply.

      I do see my Dropbox files in the ipad and can access them with no problem. But I just can't search for anything, not even in the current folder. I can do the search through the Dropbox app, but not through the iOS built in Files. 

      Deleting and reinstalling the Dropbox app did not help. Any other suggestions?

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hey jasontx0426, thanks for trying that out.

        Could you also try removing the Dropbox mobile app as a location from your Files app and add it again? 

        Let us know how it goes!

    • rgonzalez's avatar
      rgonzalez
      New member | Level 2
      6 years ago
      I’m having the same issue on iOS. Google Drive seems responsive within the Files app in search. Dropbox won’t return results when I try to search within the Files app. Search works well in the Dropbox app.
      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hey rgonzalez, thanks for nudging us on this thread. 

        By any chance, did you also remove and add back Dropbox as a location? 

        How about clearing your Dropbox mobile app's cache? 

        Let me know of any updates!

  • Pistol_Petey's avatar
    Pistol_Petey
    Explorer | Level 4
    5 years ago

    Thanks for posting this problem!  I've thought this was a shortcoming of the Files app.  Turns out it's a shortcoming of Dropbox.  I hope either they fix this soon - or the next version of iPadOS fixes the problem.  I manage about 15 Dropbox accounts and this is becoming a bigger issue as more people use Dropbox on iOS.

  • xtcforever's avatar
    xtcforever
    Helpful | Level 6
    4 years ago

    hi Lori

    i'm youngchul76 from the forum where everyone's complaining of search function not working

    what is your solution

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