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Forum Discussion

JamesOBVDS's avatar
JamesOBVDS
Explorer | Level 4
3 years ago

Sort by name not working on DropBox app for Mac.

Hi, could someone please let me know why the folders in my dropbox application for desktop on Mac are not being ordered correctly by name? The settings are set so that they should be, and all other files and folders on the computer are ordered as so. The folders are also ordered correctly by name in DropBox web, but for some reason, ordering by name in Finder doesn't work.

 

To reiterate, ALL other files on the computer - on the hard drive and in Google Drive - are organised perfectly by name, in ascending numbers or alphabetically so this must be something to do with DropBox and or it's relationship with Mac OS.

 

If someone could help I would greatly appreciate it!

 

Thank you.

Desktop
GUI
Mac
Organize
sort
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey EmreCengiz, welcome to our Community! 

       

      How are you currently sorting content on your device? Have you tried what my colleague, Jay suggested above about sorting your files and folders?

       

      Any screenshots you might have are definitely welcome. 

       

      Thanks a bunch!

      • EmreCengiz's avatar
        EmreCengiz
        Explorer | Level 4
        2 years ago

        I realized that the problem only occurs when I use the column view in the Finder. But as soon as I switch to the list view, sorting by name does not work. I have attached images.

         

        List viewColumn view

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi JamesOBVDS, thanks for bringing this to our attention.

    Could you try selecting that specific column with your folders (the second one) and sorting the files and folders by name?

    Keep me updated with any progress!
    • JamesOBVDS's avatar
      JamesOBVDS
      Explorer | Level 4
      3 years ago

      hi, thanks for your reply. I have tried that, it doesn't make any difference, the folders and files still stay in the same random order. For every other way of organising available in that drop down Finder menu, they change and arrange themselves as they should, but for some reason with 'Name' it doesn't make any difference.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Do you experience the same issue when quitting the Dropbox desktop application and sorting the files again?
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Haumann, thanks for flagging this with us. 

     

    Would it be OK if we reach out via email to have a further look internally? 

    • Sean S.14's avatar
      Sean S.14
      Explorer | Level 4
      2 years ago

      Happy to help as well Walter.  Let me know.

    • Haumann's avatar
      Haumann
      Explorer | Level 3
      2 years ago

      The issue still persists. Reach out to me for more information. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Haumann, I can see that you never responded back to my initial email, from a couple of months back. 

         

        Can you try to respond back now, in order for a new case to be created? If this doesn't work, feel free to try out this link, and then share the ticket number reference with me. 

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