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Frostbytes's avatar
Frostbytes
Explorer | Level 3
6 months ago

Issues with File Requests: "Something went wrong, but we think it was a fluke. Try again."

For the last two weeks, file requests fail when clients send us files, with both Mac and PC on multiple days.  The same file requests previously worked, as recently as three weeks ago.   The clien...
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InfoSLSorg's avatar
InfoSLSorg
Explorer | Level 3

I am unable to access the files that were uploaded to two of my DropBox File Request Folders.

When I click to view the uploads, I get an error message "Something went wrong, but we think it was a fluke. Try again".

 

I have received the same message in Chrome, Firefox, Opera, Edge, and Safari. I have cleared the browser caches. I have rebooted my laptop. Still getting the error.

 

Any suggestions on how to fix this issue?  I must be able to access the files that were uploaded.

Any help is greatly appreciated!

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey InfoSLSorg, let's jump right into this! 

 

Is it possible that you have any available plug-ins on your browser that might be causing this? Do you notice the same behavior when using an incognito tab? 

 

Feel free to send me a screenshot of the error message you receive on your end, while hiding any personal details there.

 

Keep me posted!

  • InfoSLSorg's avatar
    InfoSLSorg
    Explorer | Level 3
    6 months ago

    Megan,

    I have tried using Ignito in all the browsers. Same error. I was able to access these folders until today!

     

    I have not added any plug-ins to my browsers AND I am having the issue on all my browsers (Chrome, Firefox, Safari, Edge, and Opera).

     

    The files in the two file request folders are critical and I need to access them asap.  Any help is greatly appreciated!

     

    Attaching a screenshot from one of the two that I can't access.

     

    Thank you.

     

     

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey InfoSLSorg, when did this start happening?

       

      Have you tried contacting our Support about this? If so, would you mind sharing your ticket number reference, in order for me to locate it on our system?

      • InfoSLSorg's avatar
        InfoSLSorg
        Explorer | Level 3
        6 months ago

        Just started happening today.

         

        I did contact Support after posting this. - started with a Chat, moved to Email. The ticket number is 23842651.  The person I am communicating with is named Derek. The most recent communication they asked me to record the screen showing the error, which I did. The link to the screen recording is https://capture.dropbox.com/mY1rspJayvu7uXD6.

         

         

    • Numbersguy7777's avatar
      Numbersguy7777
      Explorer | Level 3
      6 months ago

      The only way I was able to obtain resolution was to find the email from dropbox that alerted me that the client had uploaded the requested documents, then click on the link to the folder inside that dropbox email.  I could not view the files when I directly went into dropbox and found the folder, however.   Try clicking the link in the alert email from dropbox instead

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