You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Mercer's avatar
Mercer
New member | Level 2
2 years ago

Cannot login to mobile app

So, as the title states. I cannot login to mobile app.   Recently I've changed my phone to new one, and tried to set up dropbox account on it, but no success.  I don't recieve SMS at all (i do whe...
Account Access
Dropbox Basic
Mobile
Setting up the apps
  • Mercer's avatar
    Mercer
    2 years ago

    Okay, i changed option to generate via app (Authy, Yubico Authenticator or Google Authenticator - for the future people) and now it worked, I'm logged in.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Mercer, thanks for bringing this to our attention.

 

Just for clarification, do you have two-step verification enabled on your account?

 

This will help me to assist further!

  • Mercer's avatar
    Mercer
    New member | Level 2
    2 years ago

    Yes, for now codes are generated via SMS. 

    • Mercer's avatar
      Mercer
      New member | Level 2
      2 years ago

      Okay, i changed option to generate via app (Authy, Yubico Authenticator or Google Authenticator - for the future people) and now it worked, I'm logged in.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the update, this might help other users experiencing similar issues when logging in.

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