You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Cannot login to mobile app
So, as the title states. I cannot login to mobile app. Recently I've changed my phone to new one, and tried to set up dropbox account on it, but no success. I don't recieve SMS at all (i do whe...
Okay, i changed option to generate via app (Authy, Yubico Authenticator or Google Authenticator - for the future people) and now it worked, I'm logged in.
Jay
Dropbox Staff
Dropbox StaffHi Mercer, thanks for bringing this to our attention.
Just for clarification, do you have two-step verification enabled on your account?
This will help me to assist further!
Yes, for now codes are generated via SMS.
Okay, i changed option to generate via app (Authy, Yubico Authenticator or Google Authenticator - for the future people) and now it worked, I'm logged in.
- Jay
Thanks for the update, this might help other users experiencing similar issues when logging in.
i have the same issue trying to log in with new phone. I unregistered my old phone. Says unknown error contact customer support. i dont understand the solution generate via app? i know my login name and password.
