You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Thibaut Seville's avatar
Thibaut Seville
New member | Level 2
3 years ago

Compatibility with MacOS Monterey 12.1

Hello,  I recently purchased a MacBook Air with its system "MacOS Monterey 12.1". I tried to install the application Dropbox but every time I tried, my computer doesn't want to install it : the down...
Desktop
Error Messages
Mac
Setting up the apps
Sync
  • Megan's avatar
    Megan
    3 years ago

    Hi Thibaut Seville, are you doing okay? 

     

    Can you also try the offline installer from this link?

     

    Let me know if you come across any issues when trying to install it. 

     

    Thank you! 

dashingdan's avatar
dashingdan
Explorer | Level 4

Under MacOS Mont. 12.1 I can import fies (cloud based storage option) and when I browse I can see the files HOWEVER if I try to upload any images pictures or video to any online application Instagram, FB, et al I get a failure and the file uploads as a 0 byte file.  Help ?!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi dashingdan do the files have a green tick on them when you view the files in Finder?

  • dashingdan's avatar
    dashingdan
    Explorer | Level 4
    3 years ago

    No they do not!

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Do they have any icon on them at all, or just no green ticks? Is the Dropbox desktop application installed on your machine?

      • dashingdan's avatar
        dashingdan
        Explorer | Level 4
        3 years ago

        Yes the app is installed (im a long time user) it has a small grey cloud next to each photo, when I click it they will open, but again if I try to upload or post a photo that is stored in dropbox cloud to any online application I get a zero bytes received error from any and all platforms!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!