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magnumuk's avatar
magnumuk
Explorer | Level 3
2 years ago

Dropbox app. will not connect to internet.

Hi,

I upgraded my iMac to OSX 11.7.2 (Big Sur) a while ago, and since then I have been unable to log in to my account in the Dropbox app.  My Dropbox app, is v163.4.5456.  On Mac OSX (High Sierra) the app worked just fine.

 

I have done an advanced reinstallation of Dropbox, following your instructions, but to no avail.  

I CAN log in OK if I go to dropbox.com in my browser, but the desktop app just shows continually "Connection".

I have tried the “Help” centre, and came up with a few suggestions, regarding Proxies etc. I have no Proxy boxes ticked.  Likewise, I have tried turning off my Antivirus (Bitdefender), I cannot think of anything else.

 

I did notice a comment from "River".  Community Moderator @ Dropbox, suggesting I perform a traceroute on Mac OSX, This I have done, and posting the result here if it is any help.

A fix for this would be most welcome...... David

 

 

 

Thank you 

Dr. David Wilson

Desktop
Error Messages
Mac
Setting up the apps
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey magnumuk, sorry to hear you're having issues with this.

     

    Could you please send a screenshot of the app's exact status as shown in your menu bar?

     

    Have you tried the offline installer from this page by the way?

     

    Keep me posted!

    • magnumuk's avatar
      magnumuk
      Explorer | Level 3
      2 years ago

      Hi Walter.

      Thank you for your reply.

      I have tried re-installing from the link you supplied, same result, I just get the message "No Internet Connection". And the blue connecting bars never cease.
      I have perfect internet on every other app, only Dropbox cannot connect.

      To get me away temporarily, I have installed "Mega", that works just fine, but I would rather my Dropbox

      Regards

      David.

       

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey magnumuk, thanks for the additional info and the screenshots. 

         

        Can we send you an email, so we can look further into this internally?

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