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Forum Discussion
Dropbox desktop app can't connect after a Windows 11 update
After Win11 update to 24H2, Dropbox app on laptop stop connecting, I need to use web version, but desktop app not connects any more. Checked forums, firewall and antivirus but no solution yet.
I have other laptop without 24H2 and works ok.
- Walter
Dropbox Staff
Hi there JohnnyMx2 - sorry to hear you're having issues with this.
Can you please send us a screenshot of the app's exact status and version as shown in your task bar?
Does the issue persist if you boot your computer in Safe Mode?
Let us know more when you get the chance, and we'll take it from there.
Hi Walter,
Below can find the screenshots:
Hi Nancy,
Thanks for keeping communication on this. Yes, I have re-started several times but still not connect to dropbox app.
I'm having the same issue here as well. I don't think this has to do with firewalls or accessing any servers.
I'm noticing that the Offline installer v210.5.4894 and today I tried offline Installer v211.5.32 both work in compatibilty mode until the darn app auto updates itself to current version then becomes stuck in the Starting up mode.
Dropbox support - please help us with a version that does not have autoUpdate so we can live our lives until the support team figures this out.
- Hannah
Hey mitgeek, sorry to see that you're also having trouble with the Dropbox application.
While there's no way for the Dropbox app to stop auto-updating, we'll happily look into the issue with you.
Can you send us a screenshot of what you see when you hover over the Dropbox icon in your system tray?
Also, how many files do you currently have in your Dropbox folder?
When ever I click on a folder it takes forever to opem. In addition the recent update on 11 my dropbox is indexing again and I cannot just go in anymore and choose what folders i want offline.
PLEASE HELP IM LOSING TOO MUCH TIME OF WORK!
Hi team, Happy holidays,
Yes, I have tried all antivirus options by default is on no restriction list as usual on the past it was set automatically. But also tried to add more options, but still on connecting the desktop app, so is pretty annoing to keep working like this, if not solution will decide to swith to one drive, but want to avoid all that pain
