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Forum Discussion
Dropbox desktop app can't connect after a Windows 11 update
After Win11 update to 24H2, Dropbox app on laptop stop connecting, I need to use web version, but desktop app not connects any more. Checked forums, firewall and antivirus but no solution yet.
I have other laptop without 24H2 and works ok.
Today, I was able to install Stable Build 194.4.6267 and got my system to sync all files. But then after 20min the DropBox app self updates itself to 216.4.4420 and it stops working. I wish I could keep it at this old version!
I'm back. Reinstalling the operating system worked for a day but now I'm back to the same problem again. I need a permanent solution or I will have to cancel Dropbox. Perpetual "connecting." Can't use the app in Windows 11. What's the solution?
- Hannah
Dropbox Staff
Thanks for the update, aalves.
At this point, I would suggest reaching out to our support team directly, because they have access to account specific info, which we don't here on the Community.
They'll be able to assist you further, but please share your ticket number with us, so we can keep an eye on it from our end as well.
Exact same problem here. Employer forced us to update to windows 11. Now can't use Dropbox. Connecting stage stuck as above. Tried reinstall.
reinstalled twice. the version on the installer is 214.4.5217 and it is the current one on the website. the app won't open (perpetual "connecting" as the other users have experienced), so i can't confirm the version aside from what it says on the installer. the firewalls all have boxes clicked for dropbox. proxies set to auto. what else to try?
Hi team, Happy holidays,
Yes, I have tried all antivirus options by default is on no restriction list as usual on the past it was set automatically. But also tried to add more options, but still on connecting the desktop app, so is pretty annoing to keep working like this, if not solution will decide to swith to one drive, but want to avoid all that pain
Yes
I already tried separate user profiles and same result.
I too may need to switch to oneDrive as this issue doesn’t seem to get the prompt attention of developers.
When ever I click on a folder it takes forever to opem. In addition the recent update on 11 my dropbox is indexing again and I cannot just go in anymore and choose what folders i want offline.
PLEASE HELP IM LOSING TOO MUCH TIME OF WORK!
I'm having the same issue here as well. I don't think this has to do with firewalls or accessing any servers.
I'm noticing that the Offline installer v210.5.4894 and today I tried offline Installer v211.5.32 both work in compatibilty mode until the darn app auto updates itself to current version then becomes stuck in the Starting up mode.
Dropbox support - please help us with a version that does not have autoUpdate so we can live our lives until the support team figures this out.
- Hannah
Hey mitgeek, sorry to see that you're also having trouble with the Dropbox application.
While there's no way for the Dropbox app to stop auto-updating, we'll happily look into the issue with you.
Can you send us a screenshot of what you see when you hover over the Dropbox icon in your system tray?
Also, how many files do you currently have in your Dropbox folder?
Hi Walter,
Below can find the screenshots:
Hi Nancy,
Thanks for keeping communication on this. Yes, I have re-started several times but still not connect to dropbox app.
- Walter
Hi there JohnnyMx2 - sorry to hear you're having issues with this.
Can you please send us a screenshot of the app's exact status and version as shown in your task bar?
Does the issue persist if you boot your computer in Safe Mode?
Let us know more when you get the chance, and we'll take it from there.
