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Niamh 's avatar
Niamh
New member | Level 2
4 months ago

Dropbox desktop app not working on MacOS Sonoma 14.5

my desktop app stopped working, when I click the home icon it continually says "connecting components" without ever getting there. any changes I make to files on my desktop are not visible in the online webpage or on the app on other devices. I have deleted and reinstalled the program multiple times to no avail. I am running macOS Sonoma 14.5 and the current dropbox installation is version 204.4.5420. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey niamh  - sorry to hear about this.

     

    Could you please update to the latest, stable version of the app from this page directly and let me know if the issue persists?

     

    Thanks so much!

  • ClaudioCreativo's avatar
    ClaudioCreativo
    Explorer | Level 4

    I have dropbox v212.4.56.67 and MacOS 14.5. I have been screaming for 3 months with multiple support team members and I'm still stuck with an app which doesn't make my files available offline. Multiple troubleshooting has been attempted and no results. The engineers are looking at my case. Sure. I'm so pissed off.

  • Andalfin's avatar
    Andalfin
    New member | Level 1

    I am having the same issue after updating. Now I updated Mac OSX to 15.1 and re-installed Dropbox. The issue still persists.

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