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Solved
Dropbox Icon missing Windows 10
I fired my laptop up a couple of days ago and I noticed that the dropbox icon in the taskbar was missing. I checked task manager and dropbox is running theres just no icon and if I kill the task and double click on the dropbox exe it loads the app but does not show the Icon so I am unable to check my settings or anything else. Oddly enough it is still working fine on my main desktop.
I have completely uninstalled dropbox and reinstalled a couple of times but there is no change to my issue.
Also, when I launch the installer, after it has downloaded the dropbox files via the installer it doesn't actually launch the install process to let me input my user account or link my files but if I check task manager it shows that dropbox.exe is running.
I am somewhat confused, can anyone help?
I have checked my AV and no issues there but I would assume if it was something to do with AV it would stop the app from being loaded
Hi, I had this same (infuriating!) problem and fixed it thusly:
Right click on the systray area
select Properties
then select Notification area > customize
At the top there is a link to "Select which icons appear on the taskbar"
Go in there and toggle whatever setting you see for your dropbox icon.
Exit out -- should be fixed.
In my case the dropbox icon was set to "on" and I toggled it off. After exiting the dialog, I had my dropbox icon back in the "show hidden icons" area. I repeated the above and toggled the dropbox icon back to "on" and now it is back in my systray where it belongs.
I hope this helps someone.
Lori
Solution: as of Sep 15 2018, right click on taskbar in windows, select "Taskbar settings," and scroll down to section "Notification Area," and select "Select which Icons Appear on the Taskbar." here you should see DROPBOX and can turn it on!
You may need to reinstall Dropbox. I had the same issue after upgrading windows 7 to 10. See here: https://help.dropbox.com/syncing-uploads/icons-missing
The headache with reinstalling dropbox comes when you try to resynch your existing dropbox...
Hi, I had this same (infuriating!) problem and fixed it thusly:
Right click on the systray area
select Properties
then select Notification area > customize
At the top there is a link to "Select which icons appear on the taskbar"
Go in there and toggle whatever setting you see for your dropbox icon.
Exit out -- should be fixed.
In my case the dropbox icon was set to "on" and I toggled it off. After exiting the dialog, I had my dropbox icon back in the "show hidden icons" area. I repeated the above and toggled the dropbox icon back to "on" and now it is back in my systray where it belongs.
I hope this helps someone.
Lori
Where you say right click on the system tray, do you mean the taskbar? I have right clicked on the taskbar but the pop up list doesn't include properties, so cannot get any further with retrieving the icon.
Thanks
- Jane
Dropbox Staff
Spoiler- Uninstall Dropbox: If Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.]> Click on the Start button on the bottom left of your screen, and select Panel" 7), or type Control Panel at the Start screen or start menu, and click on it 10, 8 ).> Click a Program". >Select Dropbox from the list of programs and click
- When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.
- At that point, I’d suggest disabling any Security/Antivirus programs & give our offline installer a try:
Where you say right click on the system tray, do you mean the taskbar?
"Right click in systray area". Can't do this. I get properties for whatever icon I'm in.
- Jane
Brilliant thank you so much. Fixed the problem
Lori L.July 11, 2016 14:18:
That did the trick for me! Thanks - weird as it is: on is off
Thanks Lori L sorted!
I've managed to get it on my taskbar, but how do we get it on the Windows 10 quick access so I can open my Dropbox when I'm in other programs?
- Hi, Dropbox Icon keeps disappearing every time there is Window 10 Update. I have to reinstall Dropbox every time. Anyone else have this problem, or knows a solution?
Solution: as of Sep 15 2018, right click on taskbar in windows, select "Taskbar settings," and scroll down to section "Notification Area," and select "Select which Icons Appear on the Taskbar." here you should see DROPBOX and can turn it on!
- Jane
Jane wrote:Sadly it isn't working for me. I have a Win 10 laptop, not one with upgraded software. Until a week ago the icon was there but now it's gone. So I cannot access settings at all and I want to have copies of a folder I have been invited to, accessible locally. At present I am having to go to dropbox.com to view the folder contents as it wasn't on my sync list, and of course now I cannot get to dropbox settings at all since that appears not to be accessible in dropbox.com, and isn't in my dropbox folder, it was only accessible on the icon.
So this is something Dropbox as a company really needs to address. Solutions that do seem t work for some people don't work for everybody, and settings are only accessible where the evasive icon is available
I did this several times and it still is not appearing. Any ideas?
- Jane
Hey kaysilyn, just in order to make sure I’m following-up with you correctly, can you let me know whether you’ve followed the steps Hoovey posted in the previous page?
Also, are you facing an issue loading the Dropbox icon on your system tray? Can you confirm that you're working on a pc?
If it's not too much trouble for you, could you try restarting your computer once to reload the Dropbox visual elements & see if the issue persists?
I tried taskbar settings>choose which icons appear in the taskbar, but Droptox wasn't listed
Hoovey wrote:Solution: as of Sep 15 2018, right click on taskbar in windows, select "Taskbar settings," and scroll down to section "Notification Area," and select "Select which Icons Appear on the Taskbar." here you should see DROPBOX and can turn it on!
Had exactly the same problem. Very annoying, with no error msg nothing and no clear answer on the help pages.
Uninstall and then install again solved it for me anyway!
Yes that has worked but when it did it for me last time this happened, files that I had updated, and that other users had updated, reverted to the most recent update, meaning that the changes I had made during the time my Dropbox wasn't syncing were lost, both from the shared file and from my own copy. This was particularly important with a shared Excel file where important data was lost and this was the only copy of it.
Dropbox stopped syncing again not so long ago and I did request help again but before that got too far, closing down my laptop overnight (which I do every night anyway) was enough to get it to work again.
I really do think it's time Dropbox and Microsoft addressed this conflict, it is clearly very common, the number of issues I'm seeing. It wasn't a problem I ever experienced with Win 7
- Jane
Sorry to hear that you're still facing this issue Ros L.; I’ve been able to trace our dialogue back to when we had first discussed it in December & I could see your recent open Support request on our system with our team specialist. I’ve made a note of your latest comment on this email chain & I’ve increased your support priority internally, as I understand that you’d still need assistance on this matter.
Thanks for bearing with us while we’re working towards a fix!
