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Domscillator's avatar
Domscillator
Helpful | Level 6
9 months ago

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days.

Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: 

Reconnecting to the internet. This may take a moment.

  • No VPN
  • No Firewall
  • Home Network
  • Fully updated Dropbox

The thing that is baffling is that :

  1. If you Quit and restart Dropbox it works immediately but if you restart the computer the issue appears again
  2. If you wait for a long time Dropbox eventually connects and syncs. But it takes a long time
  3. On the same computer, about a week ago, Dropbox was syncing instantly after reboot. 

I have tried already reinstalling and deleting the cache folder.

 

Is this a known issue that's going on at the moment>

 

Many thanks

Desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    7 months ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

  • MothraNOVA's avatar
    MothraNOVA
    Explorer | Level 4
    5 months ago

    So its June now, and I am wondering if this ever got fixed because it is now plaguing me and my Macbook pro. I have tried quitting and restarting Dropbox, I have tried restarting my computer, I have tried resting my modem.  I'm using Dropbox 203.3.4712 It seems to only be a problem on this computer  (OS Sonoma 14.5, plenty of harddrive space) that I can tell. I have a Dropbox for Teams for my work as well as a Dropbox Essentials personally.  Thoughts? Do I need to uninstall and reinstall? How much of a drag is that going to be? 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      MothraNOVA, 203.3.4712 is a beta (experimental) version of the Dropbox app, so I’d suggest switching to the stable one first to see if the issue persists.

       

      To do this, please disable early releases from this page and then download the latest app version from this link. 

       

      Let me know if that helps.

      • MothraNOVA's avatar
        MothraNOVA
        Explorer | Level 4
        5 months ago

        Nancy, I believe you may be the cats' pajamas because I think that worked. Thank you so much. 

         

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