You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Kevan P.'s avatar
Kevan P.
Helpful | Level 7
5 months ago

Dropbox on PC is inaccessible to the blind - I can't access the app preferences

Hello,

I'm a blind user using a screen reader on PC.

Dropbox has changed it's layout and now I can't get to the settings menu in the system tray icon. I can only view searches, recent activity, and upgrade button. No menu is visible to the screen reader like before... Can you please fix it so I can continue to use your service properly? I need to turn off auto-start with Windows but now I cannot since you had to change your layout.

Account Settings
Desktop
Windows
  • Kevan P.'s avatar
    Kevan P.
    5 months ago

    Thanks for rollbacking the change. It now works better. I found a workaround to access the buttons with the change implemented, I have to turn on focus-mode in the screen reader and tab/shift+tab to move between buttons. But the old way of doing things is easier.

  • Kevan P.'s avatar
    Kevan P.
    Helpful | Level 7
    5 months ago

    Sorry, it's worth noting I'm on Dropbox 202.4.5551. It was fine a couple days ago so the change must've been implemented very recently.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Thanks for posting this on our forum, Kevan P., and welcome aboard.

       

      Can I ask which screen reader you’re using and what its version is?

       

      Also, what's the OS version of your computer?

       

      I’d like to gather as much info as possible on this and check what may be happening. 

       

      Ping me when you’re ready.

      • Kevan P.'s avatar
        Kevan P.
        Helpful | Level 7
        5 months ago

        NVDA 2024.2, latest version
        Windows Home Premium 10.0.19045 Build 19045

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!