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DerekKelly's avatar
DerekKelly
Helpful | Level 6
6 years ago

Finder and Dropbox desktop app not showing file preview

Hey guys, I just recently switched from Google Drive to Dropbox for Business. Finder on Mac OS 10.14 Mojave and the new dropbox desktop app won’t show file previews of my files, just the Apple def...
desktop
dropbox business
Preview
Setting up the apps
sync
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hi there DerekKelly,

As a first step, could you please check if you have the latest stable version of the desktop app (79.4.143) by hovering over the Dropbox icon that's next to your computer's clock?

If you do, could you please send me a screenshot (without any personal info) of how the files appear in your Finder and desktop app?

Let me know how it goes!

Rafavillena's avatar
Rafavillena
Explorer | Level 3
6 years ago

Hello. I have the same problem and this solution did not resolve it. 

mac os 10.13.6 DropBox 80.3.119

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hello Rafavillena, 

    Welcome to the Dropbox Community!

    Could you let me know if you see a change in behavior after installing the latest version of the desktop app (79.4.143) and then rebooting your device?

    To do this, you'll first need to uncheck the box to "include me in early releases" in your General tab on the website and then install the desktop app. 

    Let me know what you find!

    • Erick Torres's avatar
      Erick Torres
      Explorer | Level 4
      5 years ago

      I have the same problem, I just migrated to Dropbox but I can't see the preview, if this continues I will have to leave Dropbox.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hey Erick Torres, thanks for reaching out to us. 

         

        Out of curiosity, does the preview show up when you make the file local?

         

        Keep me posted!

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