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DerekKelly's avatar
DerekKelly
Helpful | Level 6
6 years ago

Finder and Dropbox desktop app not showing file preview

Hey guys, I just recently switched from Google Drive to Dropbox for Business. Finder on Mac OS 10.14 Mojave and the new dropbox desktop app won’t show file previews of my files, just the Apple def...
desktop
dropbox business
Preview
Setting up the apps
sync
Rafavillena's avatar
Rafavillena
Explorer | Level 3
6 years ago

Hello. I have the same problem and this solution did not resolve it. 

mac os 10.13.6 DropBox 80.3.119

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hello Rafavillena, 

Welcome to the Dropbox Community!

Could you let me know if you see a change in behavior after installing the latest version of the desktop app (79.4.143) and then rebooting your device?

To do this, you'll first need to uncheck the box to "include me in early releases" in your General tab on the website and then install the desktop app. 

Let me know what you find!

  • Erick Torres's avatar
    Erick Torres
    Explorer | Level 4
    5 years ago

    I have the same problem, I just migrated to Dropbox but I can't see the preview, if this continues I will have to leave Dropbox.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hey Erick Torres, thanks for reaching out to us. 

       

      Out of curiosity, does the preview show up when you make the file local?

       

      Keep me posted!

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