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frk000001's avatar
frk000001
New member | Level 1
2 days ago

I can't log in to my device, because I have 4 devices connected but one is duplicated.

Hi

I've an issue for few days now and cannot find a solution so far

I'm using dropbox basic for 3 devices, between my windows pc and my 2 phones (android and ios)

since few days (last release?) I've a popup asking to log in, and when loging in, i have an error stating that i'm trying to connect from a 4th device, in fact when looking at the device my windows is duplicated (see picture)

if i remove the previous one, it's ok, but for the day, next day I've to do it again,

i've try to run DB as an admin, but with the same result

if one of you have an idea to solve this issue it wold be great

have all a wonderful day

F.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi frk000001, thanks for bringing this to our attention.

    Are you trying to log in on a new profile on your computer, or a virtual machine of some kind?

    Each device is considered to be an individual profile on a physical device. How many devices do you see on this page?

    This will help me to assist further!

    • frk000001's avatar
      frk000001
      New member | Level 1

      Hi Mark 

      Thank you for taking my issue

      No I've changed nothing on my computer, it's a normal win 11 without virtual machine 

      Regard

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey frk000001!

        Have you tried removing the "duplicate" device via your Security tab? If yes, does this resolve the issue or do you encounter any errors? 

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