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Forum Discussion
frk000001
2 days agoNew member | Level 1
I can't log in to my device, because I have 4 devices connected but one is duplicated.
Hi
I've an issue for few days now and cannot find a solution so far
I'm using dropbox basic for 3 devices, between my windows pc and my 2 phones (android and ios)
since few days (last release?) I've a popup asking to log in, and when loging in, i have an error stating that i'm trying to connect from a 4th device, in fact when looking at the device my windows is duplicated (see picture)
if i remove the previous one, it's ok, but for the day, next day I've to do it again,
i've try to run DB as an admin, but with the same result
if one of you have an idea to solve this issue it wold be great
have all a wonderful day
F.
- JayDropbox Staff
Hi frk000001, thanks for bringing this to our attention.
Are you trying to log in on a new profile on your computer, or a virtual machine of some kind?
Each device is considered to be an individual profile on a physical device. How many devices do you see on this page?
This will help me to assist further!
- frk000001New member | Level 1
Hi Mark
Thank you for taking my issue
No I've changed nothing on my computer, it's a normal win 11 without virtual machine
Regard
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