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Forum Discussion

FujiwaraFA's avatar
FujiwaraFA
Explorer | Level 3
3 years ago

installed Dropbox application cannot be shown

I have installed Dropbox application to MacPC(Catalina 10.57.7). Installation has been successfully done, but when I login, a white pop up is shown and I can not do anything but push "Go pro" butt...
Desktop
Dropbox Basic
Mac
  • Walter's avatar
    Walter
    3 years ago

    Thanks for the screenshot FujiwaraFA

     

    Could you try downloading and running the offline installer from this page and let me know if the issue persists? 

FujiwaraFA's avatar
FujiwaraFA
Explorer | Level 3

Hi Walter!

 

Thank you so much for your reply.

This is a photo when Dropbox is opened.

 

In this Mac PC, any antivirus application nor firewall is set.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Thanks for the screenshot FujiwaraFA

 

Could you try downloading and running the offline installer from this page and let me know if the issue persists? 

  • FujiwaraFA's avatar
    FujiwaraFA
    Explorer | Level 3
    3 years ago

    Thank you for your reply！

    I can download successfully but, Installation can not be started.

    When I click DropboxInstaller.dmg file, nothing happen.

    • FujiwaraFA's avatar
      FujiwaraFA
      Explorer | Level 3
      3 years ago

      Now I find that Dropbox installer is mounted left side of the menu of finder, and when I click, and wait 30min, now, instllation has successfully done.

       

      THANK YOU SO MUCH!😂

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Glad to hear it's sorted now FujiwaraFA - thanks for keeping me in the loop too.

         

        See you around the Community and have a lovely weekend!

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