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Forum Discussion

amberprawn's avatar
amberprawn
New member | Level 2
3 years ago

Lost access to Desktop folder on Mac when I downloaded Dropbox, and now can't access.

I've lost access to the Desktop, Documents and Downloads file on my mac - help?? I just set up a new Dropbox account with a different email. When it asked whether I wanted to sync/back-up Desk...
Computer Backup
Desktop
Dropbox Backup
Dropbox Basic
Mac
Setting up the apps
ak_alpenglow's avatar
ak_alpenglow
Explorer | Level 4

WAIT... It was YOU?!?! DROPBOX?! You locked me out of my own computer?? I've been pulling my hair out over this, and it was Dropbox that locked me out of my own computer?! Why? For what possible purpose would you design your solution to do this??

Jackie123's avatar
Jackie123
New member | Level 2
2 years ago

Omg I'm just figuring this out too. Did you ever resolve? I'm at a loss of how dropbox has taken over my desktop, downloads and documents. Everything is set to not back up and its still taking over the pathway of my desktop. My actual "desktop" folder in my Mac has different files..this is infuriating

  • ak_alpenglow's avatar
    ak_alpenglow
    Explorer | Level 4
    2 years ago
    I did. I eventually got a talk to your dropbox engineer to help work this out with me. There were a lot of terminal commands in about two weeks of work.
    • BryanmMac's avatar
      BryanmMac
      Explorer | Level 4
      2 years ago

      I am having the exact same issue. I no longer have access to my Desktop, Documents, and Downloads.

       

      Does a fox exist or must I create a new Mac profile?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        HI BryanmMac, did you try the steps in the previous post to disable the computer backup feature?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Jackie123, does backup appear as disabled, when you go to your backups page online?

    • TexAK's avatar
      TexAK
      Explorer | Level 4
      2 years ago

      I punted on Dropbox as they were so unhelpful and it does not play well with Apple anymore.  I switched to Apple's storage plan.  Ugh.

      • eskei83's avatar
        eskei83
        New member | Level 2
        2 years ago

        I have the same issue. not with my desktop, but with my music folder. how can I get this folder back into the regular file structure?

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