You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Amber J.'s avatar
Amber J.
New member | Level 1
10 years ago

[Solved] Dropbox installed on my mac but it won't open and other problems.

Ok I just switch from a pc to a mac. I installed dropbox from the website and it shows it's in my applications and in my launch pad but when I click the icon it won't launch. I then tried to uninstall it and it doesn't give me that option when I have all my apps wiggling in my launch pad. So I then researched on how to uninstall and I found that I can pull up finder and drag and drop the application to the trash. When I do that I get a message "The item “Dropbox” can’t be moved to the Trash because it’s open.". So then I try and force quit Dropbox and it isn't listed to be forces closed. So I am assuming it isn't running? Help I just want it off my computer. I don't like items on my computer if I don't or can't use them.

Info on my Mac
OS X Yosemite version 10.10

Please remember that any help that is given I need step by step instructions. I've only had my mac for 2 weeks and I am still learning.

  • Never MIND! I figured it out. When I click dropbox to open it it just puts up in the menu bar next to the bluetooth and wifi icons. I then click that and see all my files. I was expecting it open up like a window or app. I was then able to quit the application from the icon up at the top of the menu bar. Good cause now I don't have to uninstall it. I really thought Dropbox wasn't working.

  • Sabrina N.'s avatar
    Sabrina N.
    New member | Level 1

    Ditto! Looked everywhere, never thought to look there, why the hell does it go there??? Thank you, Amber!

  • suzanne v.1's avatar
    suzanne v.1
    New member | Level 1

    I have been paying 109.00 a year for dropbox and I cannot open it on my mac, why is it so complicated, it is just an app, why am I paying if it does not work. How do I get in touch with dropbox, I will not renew this app.

  • Amber J.'s avatar
    Amber J.
    New member | Level 1

    Did did you see the icon in the top right corner next to the wifi signal? I don't use Dropbox but to show clients their photos from their photo session. 

  • David L.66's avatar
    David L.66
    New member | Level 1

    Hello everyone,

     

    I can open and read my word and excel documents but I can't write into those existing documents on my apple computer 

     

    Can someone help me please 

     

    Thank you 

    David 

     

     

  • Armen A.'s avatar
    Armen A.
    New member | Level 1

    Thanks Amber, would never have noticed it sitting at the top there. How strange! Was doing my head in!