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Marilyn7's avatar
Marilyn7
Explorer | Level 3
16 days ago

Using Paper App on new iPad and Folders option won’t show up in dropdown on main page

Installed Paper app on new iPad and the Folders option won’t show up on dropdown menu when I try to create a new Folder.  I can see my docs, but not the usual option to access Folders or Docs or All.    Any insights?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Marilyn7, thanks for reaching out to us.

     

    Can you let me know which version of the Paper app you're using and which iPad OS version you're on?

     

    A screenshot of where you used to see this option, would also be really helpful.

     

    Thanks.

    • Marilyn7's avatar
      Marilyn7
      Explorer | Level 3

      Thank you.  Paper Ap version is 825.2.  Unfortunately I can’t figure out how to attach a screenshot to this message.  The camera button doesn’t work to do so.   The screen simply says “Browse” at the top and documents that were shared with me are listed.  But no Folders or even the open for them.  All it says above docs are “Recently viewed”.   The “+” button at the top right is at the top right but again no option to make a Folder.  

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the additional information Marilyn7 

         

        If the camera icon within your reply's box isn't working to attach your screenshot, you can send us a shared link to your screenshot(s) instead.

         

        While we're at it, do you notice the same behavior when accessing your Dropbox Paper files and folders through a web browser instead of the app?

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