Forum Discussion

alina 's avatar
alina
New member | Level 2
3 years ago

Deleted Data after Plan downgrade

I downgraded from Plus to Basic and some of my data got deleted. Is it possible to get it back after a few months?
downgrade
Dropbox Plus
Plans
restore
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
alina  wrote:
I downgraded from Plus to Basic and some of my data got deleted. Is it possible to get it back after a few months?

Downgrading doesn't cause data to be deleted, ever. If something was deleted, it wasn't due to the downgrade. Any files deleted can be found in your Deleted Files, and you can recover any files deleted within the last 30 days. Files deleted more than 30 days ago cannot be recovered.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!