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Forum Discussion

smelissa79's avatar
smelissa79
Explorer | Level 4
6 months ago

Dropbox Plus account suspended after cancelling the 30 days free trial for Business account

Hi, I'm struggling with a problem about my Dropbox account suspended.   I've been using a Dropbox Plus account for many years, today I've decided to try a free trial upgrade to Business account...
cancellations
downgrade
dropbox business
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey smelissa79 - sorry to hear about this.

 

Can you please send us a screenshot of the exact error you're getting when trying to log into the account?

 

Thanks!

smelissa79's avatar
smelissa79
Explorer | Level 4
6 months ago

Hi Walter,

I've also open a ticket with the Dropbox support because it's quite urgent.

 

In attach the login error screenshot.

 

In a nutshell, I’m a happy owner of a Dropbox Plus account (or Pro as it was called in the past, username = [removed]*, fully payed once per year until August 2024 when I’ll have the usual year renewal) for about 9 years, giving me 2TB of disk space, without any issue so far.

 

Today – my bad – I’ve decided to try the 30 days free trial upgrade to the Business Dropbox account … after the upgrade, I’ve realized it was something too much for what I needed (I don’t have a proper “team” of people), so I’ve choosen – maybe too quickly – to cancel the trial by pressing that button.

In the meantime, I’ve received an email from Paypal with a reimburse from Dropbox (I imagine due to the not used period of my Dropbox Plus account until August 2024, considering I’ve choosen the Business free trial).

 

So I’ve tried to login to my Dropbox account but I’ve got the suspended message with no possibility to access to account !

As you can imagine, I’ve plenty of data (mainly videos) on your servers set as “online only mode” and also important documents, so I need to restore my Dropbox Plus account at the earliest.

 

I hope it helps, please let me know !

 

 

*[personal information removed per the Community's Guidelines]

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    6 months ago
    smelissa79 wrote:

    I've also open a ticket with the Dropbox support because it's quite urgent.

    Reply back here with your ticket number, please. Also, I've edited your post and screenshot to remove your email address.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Thanks for the screenshot and the ticket number as well smelissa79 

         

        I've found it in our system and passed your comments on to the expert who's looking into your case.

         

        They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

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