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Forum Discussion
How can I cancel and get a refund?
Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Tip: Visit the support page
I no longer use the drop as a significant part of my job. I got a message from dropbox saying that my credit card for payment was about expired and I didn't notice the billing date. Yet, I was charged the annual fee on 11/19, and I downgraded my account to free. In this case, can I still get the full refund as it's only three days since they posted the payment? Thank you.
- Rich
Super User II
plh wrote:
... I didn't notice the billing date. Yet, I was charged the annual fee on 11/19 ... can I still get the full refund as it's only three days since they posted the payment?
You can try contacting Support, but typically Dropbox does not offer refunds.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Has anyone been able to secure a refund for wrongly being charged each month for a free Basic plan
- Nancy
Dropbox Staff
Hi @TraceyW, and welcome aboard the forum!
If there are recurring charges, it means that there’s a paid subscription. If you log in to your Dropbox account and you see that you’re on a Basic plan, then it’s quite possible that there’s another paid account linked to a different email address.
Can you please clarify if the charges you keep receiving are in-app (either from Google Play or iTunes) or direct Dropbox ones?
Please let me know and we’ll check this further.
I cant see how there could be another paid account as I have only ever opened this one. I only joined in Nov 2020 as it was the only way to access pictures purchased form a photographer. This is all I have ever used Dropbox for and when I logged in can see I am on the free Basic plan and have used 1.1MB.
- I canceled my plan, because I didn't need it anymore but still got charged. Is there a way that I could get a refund?
I think a person deserves to withdraw his subscription & get a refund. Look at the number of people comment on this issue. You should be more democratic. Like myself, I ask for a refund, filling up the form and everything but I can't press the SUBMIT button. It won't go.
Don't know how and why it doesn't go.
It looks very bad on you.
- Jay
Hi TokWae, thanks for messaging the Community.
In general, refunds are offered according to this article.
Could you clarify what form you're referring to? Is this to submit a support request?
This will help me to assist further!
Submit a Help Request
Couldn‘t find an answer in the help center or community? Tell us what problems or questions you have with your Dropbox Account.
I want to look up information related to:
Is this regarding a cancellation or refund request?
Payment Details
Cardholder Name
First 6 digits of card
Last 4 digits of card
Billing postal code
Date of charge
Amount charged
Transaction Id (Optional)
[removed per Community Guidelines]
Other details
I want to stop Dropbox services.
Paid users can expect a response within 24 to 48 hours.
- I had an issue about a subscription upgrade about 7 months ago and thought it had been revused to basic. But of course it had not been and now it has been renewed, which I did not want. Apparently if I downgrade to basic I loose the ability to seek a refund (although I would be surprised if they issued a refund) has anyone had the same issue and how was it resolved. Apparently my issue has been escalated although I have not heard anything from dropbox - no surprise there!
- Walter
Hi there Paraplanner22, sorry to hear about this.
Since you've already reached out to our Support team, can you please let me know your ticket ID in order to look it up in our system?
Thanks so much!
How do I cancel a subscription and get a refund? I subscribed for the free trial on 12/02/2022 and was going to cancel it before 01/02/2023, but I was charged for it today. I am trying to reach customer care, but they only work Monday to Friday. Plus, my bank says it is up to the merchant to cancel the transaction.
- Mark
You need to contact Support as nobody else can help. Also note that refunds are only given where legally required: https://help.dropbox.com/plans/refund
Somehow my trial has continued to a business plan and now i am being billed monthly for a year, i understand i didn't cancel the trial, how can i stop continued billing for the whole year? I cancelled my subscription but i assume it will continue to bill me monthly? I only started the free trial November and had my first charge in December 2022 that when i realized what was going on.
Thank you
- Walter
Hey MM46, sorry to hear you're having issues with this.
Can you please clarify if you had initiated the trial for your subscription through our website or if it was through the app store on a mobile device?
Also, when you say a business plan, can you let us know which one exactly or clarify what's shown in your plan tab?
Let us know and we'll take it from there.
- Thanks for getting back to me so soon, I’m not 100% sure if I initiated the plan on my mobile but suspect it was on my pc. The plan I was trialling was the Professional plan. I cancelled it when I realised but it seems I will be charged for the year anyway.
Thanks again
I canceled my free trial the day it was billed apparently by live chat. Received no confirmation of such. I have been Charged $119 on my credit card. The App Store does not show that I have a subscription to Dropbox. How do I get my money back? I have spend two hours trying to send and email, but the submit button will not submit after all information has been filled out. So very frustrated.
trying to get a refund and filled in Mastercard numbers and amount to refund and wont submit
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help please as we need the $306.90 refund to buy food
- Jay
Hi Warren green, thanks for bringing this to our attention.
Have you already tried getting in contact with the support team?
You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
Keep me updated with any progress.
Hi Jay
Thank you for your reply, I tried several times to 'submit a request' however it wouldn't allow me to. It wouldn't accept the transaction ID on the bank statement among other things. Fortunately, after reading your message I gave it another go and was successful sending the request through.
Appreciate your help.
Warren
It would really be nice if you can help me get a refund that was automatically purchased last January 19, 2023. You can check my billing history
- Jay
Hi jamaleahpado, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
Keep me updated with any progress!
Our corporation account doesn't show any invoices or bill statement but we've been charged $11 every month. Also, our account says it's not on plans.
if our CC information is on someone else's account, are we still be able to find out which account is going to be?
I tried to ask to all our employees if they're using Dropbox Platform or not, no one said yes.
Please refund the money what we've been charged for several months, or cancel the plans if it belongs to this account or any other account.
- Walter
Hey platfarm Inc, sorry to hear about this.
Can you please try our self-serve look up tool to identify the email address that's linked to the charges you mentioned?
If that doesn't help, let me know here and I'll reach out via email to investigate further.
Thanks!
Could I have the transaction id number?
I think the paid plan's email address will be [removed]The last 4 digits of the card number to be paid are [removed].
Personal information removed per the Community's Guidelines.
