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vamps503's avatar
vamps503
New member | Level 2
7 years ago

How to cancel a Dropbox Plus subscription

HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, plea...
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  • Walter's avatar
    Walter
    7 years ago

    Hey vamps503 - welcome to our Forum and thanks for posting your question here!

    Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.

    If that is the case, please review the following articles for more information and clear guidance on this:

    1. If the purchase was made through Apple's app store review this page or...

    2. If it was made through Google's play store, see this page. 

    If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find. 

    Thank you. 

Lydia29's avatar
Lydia29
New member | Level 2
7 years ago
Hello, I have the same problem, I tried so many hours and days, contact with the Dropbox Customer support: KEN, I have still no way out.
I tried this steps: 
How do I cancel a Dropbox Plus subscription on the Google Play Store?
  1. Open the the Google Play Store app on your phone or tablet, and be sure you're signed in with the same account you used when you installed the Dropbox mobile app.
  2. Click Account.
  3. Click Subscriptions.
  4. Find the listing for Dropbox, and click Cancel.
I selected my PLAY STORE app on my cell phone, then the menu list then I selected ACCOUNT, then...I see no Subscription...or CANCEL ☹️
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago

    Lydia29

    Did you actually subscribe to Dropbox in the Play Store? If not, the your subscription will not show up there. If you did it through the Dropbox website, then you need to follow the instuctions linked in this thread earlier.

    How/where did you upgrade your account?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Sorry to hear about this Lydia29 - I'll try to help as much as I can.

    It's true that we won't be able to help further than this with cancelling a subscription you purchased through Google's Play Store since your billing information and therefore your subscription is administered by them, not us. 

    Having said that and as I'd like to have a look into this to see what could be going wrong, could you please send me a screenshot of the last screen you get (i.e. the page you get when clicking on ACCOUNT)?

    Thanks in advance for your patience and cooperation so far Lydia - I appreciate it.

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