Forum Discussion

ERIKLEE's avatar
ERIKLEE
New member | Level 1
2 months ago

I cancelled my trial, but I received charges a month later. How can I be refunded?

On November 20, I created a Dropbox account with a free trial subscription. The next day, I canceled my account because I found it was not useful for my needs. However, on December 20, I noticed a ch...
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cancellations
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ERIKLEE's avatar
ERIKLEE
New member | Level 1
2 months ago

I was able to access the account using that link, and I have canceled the subscription AGAIN. It now shows: "Cancellation of subscription scheduled for January 20, 2025."  However, I haven’t received any confirmation email about the cancellation like last time I cancelled, so I’m still worried that the same thing might happen next month... Could you please verify or escalate this to a ticket to confirm that no further payments will be processed?

Thank you very much.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    You’re all set, ERIKLEE! Please reply to my email and I’ll review your case as soon as possible.

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