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Forum Discussion
I can't cancel my Essentials trial or downgrade
Hi there,
My Dropbox Essentials Trial is supposed to end on June 11th. I keep trying to cancel but it keeps giving me an error message. I can't even change my plan if I wanted to. Please help. ...
Hi there, Oh! I just read this message. So yes, I was right to think that you were on a Business team trial ( as what is showing in your screenshot). But if you claimed that you were on a free trial for Dropbox Essentials then got the Free trial for Dropbox Business, then what happened was that your Dropbox Essentials trial is cancelled, because you cannot be on 2 trials at the same time. So as long as you are able to cancel the team trial and disband the team, when it reverts back to an individual plan, you should be on the Basic plan already, and not on the Essentials trial. To find out if you have successfully canceled the team plan, you can click this link : www.dropbox.com/account/general and then on the 3rd row going down, if you see "Personal Email" rather than "Work Email" , then it means you are now back on the Basic plan. But if you see "Work Email" it means you have not successfully canceled the team trial just yet. Let us know so we can proceed to the next step . Thank you.
Walter
Dropbox Staff
Dropbox StaffHi there Helpplznow - thanks for bringing this to our attention.
Could you please let me know what's reported in your plan tab and if you're able to cancel it from there?
If you're still getting the same error, you can try clearing your browser's cache or using another browser.
Keep us posted anyhow!
Hi there,
My plan is Dropbox Essentials. It won’t let me cancel the Free Trial on 3 different browsers.
My plan is Dropbox Essentials. It won’t let me cancel the Free Trial on 3 different browsers.
Roga41Hi there, may I know what platform did you use when you signed up for the 30 day trial? Was it via mobile app or regular web browser? What payment method did you use as well- Apple Pay, Google Wallet, PayPal, regular credit card? Thank you.
- Hi there,
It was through the website and PayPal.- Roga41
Hi there, Okay, if that was the case, you should have a Plan and Billing tab in your account. But basing on the screenshot that you showed us, I am not seeing a Plan nor a Billing tab, and that really looks like you were trialing a team plan or maybe invited to join a team plan. To find out what your account is set up as such, kindly log in to your Dropbox account and then click this link : www.dropbox.com/account/general . On the 3rd row going down, if you see a label "Personal Account" then you are just trialing the Essentials, however if you see " Work Email" it means you are trialing a team plan. Let us know.
- Could not cancel. Chrome
- Nancy
Andrevnvrn39, are you also unable to cancel your plan via a different browser/incognito mode?
