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Forum Discussion
I want to cancel my Dropbox Sign subscription and get a refund for my payment
So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a free version, or a free trial that I may have signed up for. I could've sworn that I canceled this subscription but apparently I didn't and that's on me I guess.... When reviewing my taxes and credit expenses for the past year I came across 180 dollar charge in December. I was wondering if it was possible to get it refunded as I only made 3 or 4 signature requests during that one month. Pretty disappointed by this page Contact Dropbox support - Dropbox and I have no idea who to contact to pursue this. Anyone got any advice for me?
Hey SamuelWakeman, thanks for taking the time to write on our Community.
Can we actually send you an email, so we can look into your request internally?
Let me know.
I made a dropbox account so I could transfer some files from one laptop to another. It wasn't the only way but this was the fastest way and I believe there was a free version, or a free trial that I may have signed up for. I forgot to cancel the plan once the free trial expired. When I saw the subscription fee for $119.98 was charged on my credit card, I cancelled the plan immediately and deleted the account. I need to get the refund. Please help.
Did DB refund your money? I need to cancel one of my accounts and was looking for the answer if they refund the balance of the plan.
I have had the same issue and have been on a run about mission.
I cancelled my trial subscription only to find out that I have been charged $184.67. My bank said that they can not help and I can not find anything on Drop Box to help.
Please contact me asap to help me cancel my trial and reemburse me the money that Drop Box has taken out of my bank account.
- Walter
Dropbox Staff
Hi there Jo551, sorry to hear you're having issues with this.
Can you please clarify if you're referring to a charge for a Dropbox Sign subscription or if you're talking about a Dropbox subscription?
If it's the latter, did you try these steps to cancel it?
Hello, I have a similar issue. Cancelled account in November 2021. Discovered in May 2022 we were still being charged $12/monthly. I've contacted support for a refund to at least May 2022 but all that has happened is that my account was canceled and now can't log in to get any support. Ticket #21112120
- Megan
Hi hoganca, I just sent you an email, in order for us to have a closer look into this!
Also, scottkris, I can see that you opened a couple of tickets, however they were closed due to inactivity since you didn't respond back to the agent in time. I sent you a new email, so please respond back to me, as soon as possible, and we'll take it from there.
Thank you both!
I have a similar situation. I have not used my Dropbox account in almost a year. I actually forgot I had it. Obviously - not something I need. Anyway - I just got a bill for $102 renewal. I received no notification that it was about to renew. I need to obtain a refund for this and cancel or "downgrade" to free account. Can someone help me on how to pursue this. Unfortunately - it is not clear on the website how this can be done. HELP!
I have the same issue. I dont use Dropbox but I have been charged the renewal without notification. I cancelled all the files and looking for refund.
- Megan
Hey guys!
I just sent all three of you an email, in order for us to have a closer look into this. Feel free to respond back to me, and we'll take it from there.
Thanks!
- This just happened to me too! Like you said, forgot I even had the account because I havent been using it and without any email warning me of the renewal it was charged! Super frusterated because i would have cancelled and I really don't want to pay another $200 for an account i do not use!
I am having the same issue. I didn't get notified about a deduction and just cost me $183. Could someone please contact me to arrange a refund?
- Hannah
Hey SamuelWakeman, thanks for taking the time to write on our Community.
Can we actually send you an email, so we can look into your request internally?
Let me know.
Hi,
I am experiencing the same issue - I was unable to unsubscribe from my subscirption and have now been charged $119.98 - could you please advise on how I can request a reimbursement?
Thanks so much,
- Megan
Hi vhylland, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Hi Hannah,
I am in the same situation - my account was billed last year and I want to cancel and not be billed again. I do not understand why I can not do this from the website - your instructions Say Account - Settings then Plan. Also when I go to Billing History - there is no one who I can contact. How can that be when I have a billing statement from my credit card that clearly shows I paid for an account last year?
Please contact me ASAP. I do not want to post my email address on an open board. Why can I not call or even use a chat box - to speak to a real person to get this resolved?
Your website says you have a chat bot - but it can not be located anywhere!
The number listed on the credit card to call to disputed the bill is no longer connected REMOVED
I saw a thread where you were helping customers cancel accounts they don't need. Could you please help me too? I used a Dropbox business plan for years, but no longer need it. I was able to cancel the plan, but I can't get Dropbox sign to stop billing me. Any suggestions or help would be greatly appreciated.
- Mark
Super User II
Dropbox Sign is a totally separate service - have you gone to that site and cancelled?
