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Forum Discussion
I've been billed for the Plus plan, but my account hasn't been re-upgraded yet.
For some reason my automatic payment stopped and my account was downgraded. I then payed a yearly ammount to be upgraded again and my card was charged. But neither in the app neither online my account has been upgraded again, even though I payed for it. I dont want to lose my files. Im receiving emails to upgrade my account to keep my acces, but I already payed! What can I do?
Yes thats the correct email adress
- Nancy
Dropbox Staff
You’re all set, MargotNina. Please reply to my email and I’ll take it from there.
dropboxPlease respond and help. I am trying to get a response and solve this problem but nobody is replying to the emails or my questions, and I keep getting automated emails daily that i have to take action because my dropbox stopped syncing. I dont want to lose my files. As you can see i already paid for the plus plan for a full year. Please help me solve the problem and get me acces to my files again?
- Nancy
Thanks for letting us know about this, MargotNina.
When your Dropbox account was downgraded the first time, did you also contact your bank to see if there was any type of issue with your transaction?
If you check your bank statement now, does the transaction appear to be complete?
If yes, I’d like a screenshot of what you see here.
Let me know what you find.
See screenshots below. Can you solve the problem?
- Nancy
Thanks for the screenshots, MargotNina; appreciate them. Can I log a ticket for you at this email address? I’ll be able to check your Dropbox account this way and see if there’s something else happening.
Its paid
