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Forum Discussion
projectslestudio
6 months agoExplorer | Level 3
My account got deleted when I tried to downgrade from a Dropbox Business team
I am a Dropbox Plus subscriber and made my last payment on May 13, 2024. On June 5, 2024, I received a notification to renew a Dropbox Business Plus subscription due to the trial ending. I do not rec...
Jay
6 months agoDropbox Staff
Hi projectslestudio, thanks for bringing this to our attention.
In general, once an account is deleted, it cannot be recovered. I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
Keep me updated with any progress.
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