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Forum Discussion
Paid for Plus Plan but Account Didn't Upgrade
Hi there. I resubsribed for my plus plan through Google recently but my account is still not upgraded. I looked around trying to submit a direct ticket to support but there wasn't any either. Any advice?
Hi there. I resubsribed for my plus plan through Google recently but my account is still not upgraded. I looked around trying to submit a direct ticket to support but there wasn't any either. Any advice?
- Thanks for getting back to me. Yes, I received messages that my account has been charged from both Google and my bank. And yes, this is the same email as my Dropbox account
- I am having the same issue and there is no direct way to contact support... Or a human. Please help. This is disrupting work flow for my business.
- Megan
Dropbox Staff
Hi murtazadfs52 & Najiee , I hope you're doing well!
Can I send you an email, in order for us to have a closer look into this?
Let me know!
- Jay
HI murtazadfs52, could you provide the answers to the questions I posed to DS Griff? This will help me out!
- I want an answer where my money is gone. Done the payment but not upgraded yet.Please do Somethingi can not find any way to solve
- Jay
Hi murtazadfs52, did you upgrade via the site or the Dropbox mobile app?
According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
