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Forum Discussion
I Need Help
2 years agoNew member | Level 2
Unauthorized charge for $119.88
I was charged for 2TB of storage on September 15th, 2023. I do not need or want this upgrade in subscription. Out of the 2TB of space that the upgrade provides, I have 1.9TB of free space. I do not n...
Mark
2 years agoSuper User II
You can get help via https://help.dropbox.com/plans/refund
However, do note that the terms do state no refunds.
The important question is HOW did Dropbox get your card info - if you gave them it (even for a trial) then it is authorised and correct. If you didn't then somebody has cloned your card and you need to speak to your card provider.
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