Forum Discussion

kikikei's avatar
kikikei
Explorer | Level 3
3 years ago
Solved

Desktop app cannot login to Dropbox

After I reinstalled Windows, the desktop version dropbox cannot login, I am sure the password is correct since I can login from Chrome, it keeps saying that login too many attemps and ask me to try after few minutes.. But a

Account Access
Account Settings
desktop
Error Messages
  • Jay's avatar
    Jay
    3 years ago

    Thanks for the update, please wait for 24 hours before attempting to login again on the Dropbox desktop application.

     

    If you're still experiencing this issue after that time, let me know.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi kikikei, thanks for bringing this to our attention.

     

    It looks like your message was cut off at the end, so I'm not sure if there's any additional info you were going to add. 

     

    Have you enabled two step verification on your account? 

     

    Have you tried waiting a full 24 hours before attempting to login again?

     

    This will help me to assist further!

    • kikikei's avatar
      kikikei
      Explorer | Level 3
      3 years ago

      Hi Jay,

       

      The two step verification is enabled all the time... however I cannot stop it and reset again...once I changed p/w and login to the web version, while I want to stop the two step verification, it pop up a winodw ask for passward, after i entered....there is no response...

      I have been using dropbox over 15 years...never tried this before...

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the update, please wait for 24 hours before attempting to login again on the Dropbox desktop application.

         

        If you're still experiencing this issue after that time, let me know.

  • kikikei's avatar
    kikikei
    Explorer | Level 3
    3 years ago

    Well, I have reset my password 4 times total, since yesterday and today....

    my last try from last night until now is over 12 hours...

     

    the desktop version still failed to login says I tried too many attempts. But after I reset password, only web version can login... desktop is not fine...it bother me a lot since I want to sync those working files in PC.. Please help..

     

     

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