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U7lo's avatar
U7lo
Explorer | Level 3
3 months ago

I am not able to receive the 6 digit code in my email

Dear Dropbox

I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox.
I've added no-reply@dropbox.com to my contacts.
I've checked my spam folder.
I've verified my address is correct.
I have also verified that the email address can receive mails from other sources.
I can also send you an email from that address if need be. I just need an address to send it to
I have actually had this problem for several years, but it has only become a problem for me now as I have gotten a new phone and I cannot verify my Dropbox app on it as I am not getting the code.
I have full access to my Dropbox account on my desktop and on the webpage.

Please help me

Account Access
Account Settings
Security
  • Walter's avatar
    Walter
    3 months ago

    Hey U7lo - sorry to hear you're having issues with this.

     

    Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey U7lo - sorry to hear you're having issues with this.

     

    Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

    • kie___'s avatar
      kie___
      New member | Level 2
      2 months ago

      Hey Walter,

       

      I am having the same issue as U7lo - trying to log into my work account but not receiving the code via email. I've done all the troubleshooting that U7lo did too. Can you help please?

       

      (I'm logged in here on a personal account)

       

      Many thanks,

      Kieran

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey kie___ - did you try contacting our support team from the affected account through this form by any chance?

         

        If you did and got a ticket from our system, please share it with us here.

         

        Otherwise, let me know and I'll send you an email from my end to investigate further. 

    • Umar Ikram's avatar
      Umar Ikram
      New member | Level 2
      2 months ago

      Hi there, could you please contact me via my email as well? As I am having the exact same issue and I need to access DB for work purposes immediately. I have done all of the above steps and still no luck. I am also not receiving the code as some sort of notification. Please get back to me asap. Thanks

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hi Umar Ikram, could you follow my earlier steps to contact the support team, and if you're not seeing the option to do so, please let me know what you're seeing?

    • Millie4's avatar
      Millie4
      Explorer | Level 3
      2 months ago

      Hi Walter,

       

      Please can you urgently reach out, I have a different account that has been set up with an incorrect email. each time I have created a ticket I have had an email to say its resolved and I've had no communication. 

       

      I need to access the account but can't verify as the email was misspelled in set up. 

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