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Forum Discussion
My account was hacked
PLEASE HELP - I can’t even reset my password it’s connected to a email account that I don’t even know. Ugh I’m so stressed.
- Walter
Dropbox Staff
Hi there Sofia Alvarez , sorry to hear about this.
Can you let us know some additional information about what happened so that we can assist further?
Alternatively, you could try reaching out to our support team through this form.
Just make sure to use an incognito window and fill in all the relevant information and an email address we can reach you at.
In any case, please keep us posted, Sofia.
- I was just hacked some how and they were able to share everything that I have I was able to get there IP address thru my email but I wanna know how they got into my Dropbox with a code you have to enter in and fyi if was anyone from here I have your or there address Imma pull up on you bitch
- Mark
Super User II
If you have 2 factor security set up on the account and they still got in then your 2 factor security code is also compromised.
I'd secure that and reactivate it immediately.
- Someone hacked into my dropbox account and deleted it. Can someone help me please?
sure, my email is [removed per Community Guidelines]
Hi all,
I have a customer that have emails hosted by O365. Hi account has been hacked and a Dropbox account has been created with this email.
This Dropbox account was created by the hacker to host files and send links to all his contacts.
How can I ask Dropbox to remove this account?
The hackers have enables the 2 auth methods and I can't connect on Dropbox account...
I found non link to contact the support directly...
Thanks for your help
Thierry
- Hannah
Hey Thierry67, really sorry to hear about this.
Does your customer still have access to their email address?
If so, make sure to ask them to submit a help request to our support team through this page; they'll be able to assist them further.
Make sure they/you use a browser that's not signed in to any Dropbox account or an incognito window.
Hi,
Yes all his email part is safe now.
I will send a request on this link and prevent end customers (he don't speak english 🙂 )
Best regards
Someone created a Dropbox account using an email address from my company. They are sending out malicious links from the Dropbox account using this employee's name and email address in the Subject. Can Dropbox support help us terminate this account? We have examined the headers of the emails and confirmed they are coming from Dropbox mail servers. To be clear, this employee did not create this Dropbox account.
- Megan
Hi bmacadam, sorry to hear about that!
Have you tried reaching out to our support team through this form.
Just make sure to use an incognito window and fill in all the relevant information and an email address we can reach you at.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on our system.
Keep me posted!
