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Forum Discussion
"check your internet connection and try again" When trying to share a file?
Trying to share a file, but when I enter some email addresses I get the following messages ""check your internet connection and try again". Other email addresses works 100%. Working on a Macbook Pro.
I've the exact same issue just today, also on a Mac. The web version works fine. Syncing also works fine. Just the email validation in sharing gives the error. Version is v108.4.453
I am having the same problem and I urgently need to share files with someone.
I use Dropbox all the time so I know what I am doing is correct.
I created a folder and I clicked Share in order to share the folder with another person...
I entered the email address into the email section which turns into red coloured font when completed, and immediately beneath the email address section and above the message section a red bar appears with black font saying "Check your internet connection and try again".
The internet is working for everything except for this, but it obviously has nothing to do with the internet. It hasn't even allowed you to try to send at this point. When you do try to send the message, it does not work.
I need to share the whole folder because there are multiple documents to share.
However, I did 2 other checks.....
The first was to see if I could share folders in my Dropbox with a new contact that I have already shared with others in the past, and I received the same error message. So nothing is sending.
The second check was to see whether I could send on an individual file within a folder, so I created a Test document within a Test folder, and I was able to send the individual document within the folder to a contact.... So there's been some kind of a block put on folders. I'd imagine someone was updating the Dropbox system and clicked the wrong button or didn't reverse their changes once they'd finished updates on the system.... I'd imagine it's an easy fix, but I'd guess the developers need to go into the folder permissions in the administrative system in order to make the change, or check the allowed permissions of certain types of Users / Customers which may have blocked them from sending Folders.
Same issue for me - wanting to share a folder and getting the same error when sharing from the Windows app - however I was able to share from the web version
Richard
I posted on page 3 that I am having the same issue. But the work around that has been mentioned several times worked for me and it was VERY easy. So I must say I'm confused by posters saying that this is causing a major road block for them.
The work around is, again, to log into the web interface for Dropbox and share the foldr there. It took me all of 30 seconds to do so, and most of the 30 seconds was spent seaching for the email address of the person I wanted to share the folder with. Easy peasy.
Has anyone had any luck with resolving this issue?
I am also now having this issue and it's causing a huge roadblock on the project I'm working on. I'm using the desktop app on Mac Mojave and trying to share folders.
I am also having this problem. I have two dropbox accounts and found that my personal account has no problem sharing but my work account (through my university) cannot share.
I have Windows 10. I could not share from the dropbox app on my computer nor from the windows interface (right click share from explorer). I rebooted and the problem remained. My dropbox app is up to date.
Based on a prior post, I did manage to share the folder by being logged into dropbox on the web. Once shared this way, the folders sync as they should.
The dropbox is otherwise functioning correctly (sync'ing and sharing just fine). Just can't invite someone to share.
Please fix this.
TK
When trying to add person to folder sharing Dropbox 108.4.353 on Mac shows message that user should check Internet connection. There is no problem with Internet - app syncs folders without any problem. I have simetrical FO 600 Mbps Internet.
- Lusil
Dropbox Staff
Hey peeps, thanks for your additional reports on this.
If you haven't already, could you submit a ticket to our team from this link, so that they can look into this with you?
Once you do, let us know the ID (eg. #1234567), so that we can pass your comments along.
If you have any trouble creating a ticket, just give us another nudge and we'll be more than happy to send you one.
Keep us posted!
Looks like I cannot create a support ticket :(.
I use it mostly for e-mail attachments (Thunderbird) and file transfers
- Lusil, you can't raise a ticket unless you have an upgraded account which I do not... This issue has been going on since last Thursday, so please can you report of yourself?
- Lusil
Thanks for your swift replies, ElSid1 and NuggetMagic.
I've sent you each a ticket, so check your inbox for my latest message whenever you get the chance.
Looking forward to hearing back from you!
Lusil wrote:...
If you have any trouble creating a ticket, just give us another nudge and we'll be more than happy to send you one.
Keep us posted!
Hi Lusil
There's no option to create a ticket at that link, even when logged in. I presume that's because I don't have an upgraded account. I would still think that it is an important issue for Dropbox to fix because it seems to be affecting a wide range of users across different systems. Righ
- Lusil
I'm glad to hear that this has been resolved for you as well, NuggetMagic!
If something comes up in the future, you know where to find us.
Thanks for keeping us in the loop, and I hope you have a lovely day ahead!
